All I can advice (in this sequence):
- check the cables
- try it on another computer
- bring it to the repair shop
- bring it to a professional data recovery service to try to recover your data
Hope this helps.
Please help - I have all of our digital photo's on this external hard drive & now I can't access it. When I try I get an I/O device error message. Can anyone tell me how to get back in even once to copy the photo's to my internal hard drive & then burn them? I know I'm a dummy for not backing them up but I still need help - please!!! Is there a program I can use to get access to this drive?