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master password popup

by goodgracia / March 18, 2005 12:52 AM PST

Help! I'm getting this popup all the time--even when I'm NOT online!
"Please enter the master password of the software security device".
I'm using the updated Firefox, and I never had this happen with the old one. There was a discussion of this on these boards a while ago, I think, but I didn't understand a word of the "Fixes".
Can someone please tell me why this is happening, and what I can do to fix it? I've gone to the Mozilla website and they say to put in a master password by going into Tools, Options, etc. Well, I did that and it still pops up seemingly randomly.
I'm wondering--could it be that some of the old Firefox is still lurking around and getting in the way? If so, how do I get rid if it?
Thanks for any help. It's driving me crazy!

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What programs do you use to protect
by glb613 / March 18, 2005 3:09 AM PST
In reply to: master password popup

against viruses, trojans,spyware and other malware?

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protection programs
by goodgracia / March 18, 2005 3:59 AM PST

I have McAfee virus scan, Spybot and Spyware Blaster. I'm running Windows XP and using Firefox. Any suggestions? Thanks

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Just wondering..
by MichaelM / March 18, 2005 7:55 AM PST
In reply to: protection programs

I know Mozilla had the option to prompt for the master password after every 10 minutes of not using it. Although this is not an option (to my knowledge) in Firefox, is it possible that this feature was transferred to the Firefox profile when you installed Firefox? Just a shot in the dark. What about uninstalling firefox (and all of the old profile folders) and then reinstalling? This is not as draconian as it may seem. Of course, if it is vital that you have all the info from the old profile, such as saved bookmarks and passwords,that might be an issue for you.

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reinstalling Firefox
by goodgracia / March 18, 2005 8:58 AM PST
In reply to: Just wondering..

Thanks so much. I think that's what I'll do. And thanks for telling me about saving my bookmarks and passwords. I think I did figure out how to save my bookmarks. I put them in a file as HTML and they appear to be there intact. Can you tell me how to reload them onto Firefox after I've reinstalled? I really would appreciate it. I promise I won't go on being a pest.

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Sure
by MichaelM / March 18, 2005 7:52 PM PST
In reply to: reinstalling Firefox

Importing your bookmarks is simply the reverse process of saving them. Go to BOOKMARKS > MANAGE BOOKMARKS . Then from the FILE menu, select "import". Choose the location and file that you had previously saved. That should do it. By the way, glad to see the password manager seems to be behaving. And no, you're not being a pest. Happy

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something happened
by goodgracia / March 18, 2005 10:12 AM PST
In reply to: Just wondering..

Just thought you might like to know that I decided to defrag my computer and wait a while before I uninstalled Firefox. Well, so far the pop up is behaving itself. It only came up once, when I was going to use my password at a website. Could the defrag have "fixed" it? Probably not, but I'll wait until it acts up again before I think again about uninstalling. Thanks.

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A solution--maybe!
by goodgracia / March 20, 2005 6:30 AM PST
In reply to: master password popup

Just thought I'd let you all know that I may have solved the problem of the manic pop-up. I thought it might have something to do with Google's Desktop Search, so I emailed Google to ask if they had heard of it happening. I never got an answer, but it did seem to start when I installed the Desktop Search, so I uninstalled it and the problem, so far, has stopped.
Anyway, thanks for the help. And if you know of anyone else having this problem, tell them they might want to look to that download.

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