Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

MAPI

Dec 19, 2004 9:19PM PST

Windows 98, IE & OE 5.5.. A software program for my digital camera, specifies, I need an e-mail program that supports MAPI. In doing some research on the internet, I read that MAPI is supported by outlook express, and read that if I go to tools/options/general that I could enable it there. I do not have any option for MAPI listed there nor anywhere else that I could find. Any suggestions would be very much appreciated. Thank You

Discussion is locked

- Collapse -
.
Dec 19, 2004 9:25PM PST
- Collapse -
Mapi
Dec 19, 2004 11:45PM PST

The support article, does not apply, and I ran the IE fix, and nothing has changed. I still do not have any place to enable MAPI.. any other suggestions??

- Collapse -
Then use its resolutiion.
Dec 20, 2004 12:09AM PST

The articles rarely hit your issue squarely on the head. However it does address the MAPI issue and how to get it working.

If you can't use this, then we wait to uncover another method.

Best of luck,

Bob

- Collapse -
MAPI
Dec 20, 2004 1:46AM PST

Bob, thank you for your reply. In the support article it talks about setting up the MAPI in the tools/options, but that is my problem, as there is nothing there with regard to MAPI.. I also never had Outlook, just outlook express.

- Collapse -
Here's an issue.
Dec 20, 2004 1:51AM PST

Many people "inherit" these problems from someone else who set up the machine or OS. Someone prior to you could have install Office and removed Outlook. You never know...

http://support.microsoft.com/kb/290797/EN-US/ applies to OE or OLEXP 6 as well.

I have a "big fix" but it involves a lot of work and if you are on dialup, you won't like it.

Bob

- Collapse -
It might be quite simple.
Dec 20, 2004 3:03AM PST

If you never had another email-program installed (like MS Outlook) Outlook Express already IS the default MAPI-handler. So I suppose the program is smart enough to suppress both the checkbox and the text next to it if this is the case.

Just continue with the software for your digital camera on the assumption this works and see what happens.

Kees

- Collapse -
Mapi
Dec 20, 2004 3:37AM PST

Thank you both for your reply. I have been the only owner of this computer, bought brand new from Gateway. I have Microsoft Word program but never had the entire office program. I am not on Dial-up but use Broadband(cable) to connect to the internet. Regarding the software problem, when I try to use it to send some pictures via e-mail, nothing happens.. my e-mail program does not open as they say it should. I can save the photos to my hard drive and then send them as an attachment, but I am curious as to why I do not have the MAPI option listed in tools/options/general as all the support data indicate I should.

- Collapse -
Gateway's install of the OS. Explains it all.
Dec 20, 2004 4:51AM PST

You don't have a retail or STOCK OS.

These things happen and you are just slightly off center of where most can offer help. Gateway is who you need to pester for a fix.

I'm certain they know or have had this reported many times.

I looked around Gateway support and there are notes about it.
http://search.support.gateway.com/iphrase/query?command=page&attr1=1&attr2=0&q=20&v0=mapi&s=560965865432&s0=iphrase+relevance%2F%2F0&t=0&i=sitemap+id&c2=i%3A2%3Bsitemap+content+metadata+description%2Csitemap+name%2Csitemap+text%3Bmapi%3B%3Amapi%3B0&c1=e%3A0%2F%2Fiphrase+meta+topic%2F%2F%3Aeq%2F%2FPC+Format+and+Reinstall&s1=sitemap+id%2F%2F1&as=0&render=1&domains=sitemap+id&text=&c0=e%3A12%2F%2Fsitemap+entitlement%2F%2F%3Aeq%2F%2FeSupport&w=on

But your issue is something they provoked.

Bob