Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

manufacture says Pixel failure is acceptable?

Dec 28, 2004 11:49PM PST

Do any consumers know before purchaseing a HDTV that pixel failure is common? I have a pixel that shines very bright in the upper right side of the screen. It is a very annoying and draws the eye to it. This Toshiba set 52HM84 is 34 days old. You would think after spending $3,000.00 dollars this pixel failure would not be aceptable. However after going to the service technition, he had informed me that Toshiba infomed him, that this is an acceptable level of pixel failure. No articles or reviews or sales literature ever mentions this. I feel cheated.
After researching this I have discovered this is true across the board. All manufactures and technologies DLP, Plasma, LCD, and LCos acknowlege some piexl failure to be accetable?? Has anybody else experienced this problem?? Is there any recourse?

Discussion is locked

- Collapse -
In most states you have a buyer's remorse clause.
Dec 29, 2004 12:08AM PST

You can return a product or bow out of a contract in 3 days. I'm surprised you accepted the unit and kept it.

I had some furniture delivered and some had scratches they said they would send someone out to fix up. I refused the entire shipment. There were many heated words, but they knew where this was going. I had not signed for the items and was refusing shipment.

Many have to learn to be very hardnosed but not angry, yelling or such in these matters.

The longer you keep this unit the harder your case will be. The dealer you sold it to, if they are not with you then they should be named in your small claims court case.

Bob

- Collapse -
pixel failure
Dec 29, 2004 12:09AM PST

It started 34 days after recieving it?

- Collapse -
Still small claims.
Dec 29, 2004 12:35AM PST

It may be worth it if they don't budge.

For it to be bright, you think it's be more than a single pixel. Read the warranty again and count the pixels that are stuck.

Sorry to read about your plight.

Bob

- Collapse -
manufacture says Pixel failure is acceptable?
Jan 3, 2005 3:13AM PST

I am surprised that everyone is surprised about this! The actual facts on this topic are that the manufacturer deems a certain percentage of pixel outage is acceptable. These tv's are big computers and most people don't realize when they buy one that there may possibly be a problem with the tv down the road that the manufacturer doesn't cover. Remember, manufactures warranties are LIMITED..they have lots of exclusions. If you bought from a reputable retailer and have a good relationship with the sales person I am sure it can be resolved. Now, if you purchased your TV on line then you get what you deserve....