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Malwarebytes Software Problem

by bob lanham / June 28, 2013 10:50 AM PDT

My Windows XP machine was recently infected with I-Frame-Info. I read about malware removal software on Cnet and Malwarebytes is highly recommended. So I installed the free version and ran the quick scan. Results showed many threats but not all of the were checked for removal so i checked them all and selected Remove. My computer will not start now. It gets stuck on the Windows logo screen. So far I have let it remain in that state as I am not sure if it is okay to power off and try again.

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Sadly true.
by R. Proffitt Forum moderator / June 29, 2013 12:25 AM PDT

Some threats require special treatment or procedures to remove them so the better software won't remove them by default but report them so the owner/use can do more research about the pest and its removal.

By changing the defaults you forced the removal and announced to all "I know what I am doing" and now see why more research was required.

Recovery of a busted XP OS varies with what XP CD I have and whether or not the owner has backup copies of what they can't lose.
Bob

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okay
by bob lanham / June 29, 2013 2:08 AM PDT
In reply to: Sadly true.

Powered off and booted fine.

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Then luck is with you.
by R. Proffitt Forum moderator / June 29, 2013 5:03 AM PDT
In reply to: okay

As all these new pests do deeper and deeper damage we're learning to not skip the backup steps.
Bob

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