Spyware, Viruses, & Security forum

Question

Malware ? & how do I fix this ?

I have my windows 10 laptop protected by Avira and it tell s me that nothing is wrong, but I have encountered a problem. When I try to access the website of the local tourist office here in France, I get taken to an online Domain name auction site called 'DomRaider Decentralised Auctions Blockchain Network'...
When I first had the problem I assumed it was because of a virus in a forwarded collection of links from the Tourist Office site. So I contacted them and the person who forwarded the links and they tell me they do not have the problem and that there must be something lodged on my lap top. I was thinking of downloading a new version of 'Spybot Search & Destroy' (which I have had experience of in the dim & distant past), but I'm not sure if that is compatible with my French version of Avira.......

Discussion is locked
You are posting a reply to: Malware ? & how do I fix this ?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Malware ? & how do I fix this ?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
give us the link

In reply to: Malware ? & how do I fix this ?

would be nice to have the link of the tourist office so we can check if it is from your side only.

All Answers

Collapse -
Answer
A Couple Of Thoughts

In reply to: Malware ? & how do I fix this ?

First, does the same re-direct occur with other browsers? If not, then it's time to "re-set" our browser. As an example, see the procedures for resetting Firefox in the link below:

https://www.tomsguide.com/us/reset-firefox-howto,news-18817.html

If that doesn't get it done, either the website folks don't know they're infected OR... you need to follow ALL of the steps in the link below, in the order they're given, to fully scan your computer.

“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/

Hope this helps.

Grif

Collapse -
Resetting browser....if I need to....

In reply to: A Couple Of Thoughts

Thanks, I'll try the browser thing tomorrow......I am a Chrome user...are the instructions the same ?

Collapse -
How To Reset Chrome

In reply to: Resetting browser....if I need to....

Collapse -
Answer
Malware Issues

In reply to: Malware ? & how do I fix this ?

Sometimes, there are circumstances in which the antivirus present in your computer system is not able to remove the viruses present in your computer system and the user can sense it due to system down performance.
There are many reasons behind these malware:
1. The antivirus software would be a free one
2. You have not updated the antivirus software which makes it outdated and not able to detect latest trends of viruses.

I would first suggest you to update the antivirus software so that the virus definition of the software gets updated and then run a full system scan which will take some time.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.