malware bytes

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Question

malware bytes

by Shepbob Jun 12, 2012 2:47AM PDT

When I try to run the program now I get an error message "Run time error 5" Cannot import dll :C; Program files
I get the same message when I try to delete the program in add/remove. Same messages when I try in safe mode. Any suggestions

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Malware bytes

by Shepbob Jun 12, 2012 6:23AM PDT

Thanks Carol:
I could not get a box to open in the first part of your suggestion so I went to the clean up utiility. It did remove the program. I down loaded a fresh copy of Malware Bytes installed and ran it. It turned up no problems. Will see what happens from this day forward. Thanks again.

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(NT) Good News! Glad we were able to help. :)

by Carol~ Jun 12, 2012 6:36AM PDT

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Thank you so much Carol

by Tweetyba14 Sep 12, 2012 12:31PM PDT

Omg thank you so much for this information. You have no idea how much you have helped me. I've been online looking to find the solution to get my anti malware to work. It took me two days but I found your post and it was perfect. I followed your instructions exactly and it worked great!!! My laptop is now back running and moving faster than ever...

Thank you so much

-Tweety

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(NT) You're quite welcome, Tweety

by Carol~ Sep 13, 2012 1:54AM PDT

Back to Spyware, Viruses, & Security forum

Shepbob · Answer 1 · Jun 12, 2012 2:50AM PDT

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Answer

Malware bytes

by Shepbob Jun 12, 2012 2:50AM PDT

Dumb me I forgot mys specs
Dell 2300
Windows xp home SP 3

Carol~ · Answer 2 · Jun 12, 2012 4:49AM PDT

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Answer

IF MBAM is installed but won't run..

by Carol~ Jun 12, 2012 4:49AM PDT

Shepbob..

IF you have Malwarebytes' Anti-Malware (v1.60 or later) installed but it won't run, first try the following. Malware may (or may not) be why it won't to run.

• Navigate to the Malwarebytes' Anti-Malware (MBAM) folder in your Program Files. C:\Program Files\Malwarebytes' Anti-Malware
• Within the folder you will see a Chameleon folder. Open it and double-click on firefox.com.
• As instructed, press any key. Do so quickly when the command prompt opens.
• MBAM will begin to update. When the update process is complete, click OK
• When the MBAM terminates threats running in memory, it will automatically open and perform a scan.
• When the scan completes, click on Show Results. Click on Remove Selected to remove the threats found.
• Click Yes in order to restart your computer and complete the removal process.

If the above doesn't work, see if Malwarebytes' Clean Up Utility (direct link) will allow you to remove it.

Best of luck..
Carol

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