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Major problems with Windows XP - Need help!

by grande351 / December 13, 2008 1:57 AM PST

Ok, I must have gotten hit by some kind of virus that is causing some very strange (at least to me) behavior in my computer. Here's a list of what's happening:

1. When XP first starts, I used to be able to click right on my user name, but now, I have to wait several minutes or else the computer locks up.
2. When I search on Google, Yahoo, MSN... The front page looks the same, but the results page looks different and the links do not take you to the site listed. They are re-directed to ads! the links start with and
3. Whenever I try to access a site having anything to do with anti-virus, anti-spyware, anti-adware, etc. I get the old "Windows cannot access the webpage". examples of sites where this occurs are: Trend Micro, Malwarebytes, Ad-Aware (had it installed but it won't update), Spybot S&D, and many more. Other non-related sites work fine. It doesn't even let me see some tech support sites!
4. On the advice of our IT guy at work. I tried System Restore. I get to the point where it's ready to start. i click next and nothing happens! It just sits there. like it's being blocked.
5. I managed to download Spybot S&D, but couldn't load any add-ons (see #3) I click on it to start, but again nothing happens, like something is blocking it.
6. Sometimes my internet connection slows down suddenly or even stops. If I turn off the DSL modem and turn it back on it works fine.
7. I ran a McAfee scan and it turned up 1 thing. A virus, sens.dll was the only description and there were no options besides scan after restart.

I don't know if all of this is related, but It's driving me crazy. Can anyone please help me fix this???

Here's my latest HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:37:06 PM, on 12/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Sen] "C:\DOCUME~1\DAVETO~1\APPLIC~1\CURITY~1\alg.exe" -vt yazb
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Event Planner Reminder.lnk = C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) -
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} ( Operating System Class) -,0,0,101/
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -,0,0,26/
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} -
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

End of file - 10993 bytes

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Same here
by linkit / December 13, 2008 3:59 AM PST

I'm getting the same symptoms here. XP-SP3.

I first noticed this within the past 24 hrs when my AVG Antivirus wouldn't update.

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Give the following a try.....
by Marianna Schmudlach / December 13, 2008 4:14 AM PST

Please download Malwarebytes Anti-Malwareand save it to your desktop.
alternate download link 1
alternate download link 2

* Make sure you are connected to the Internet.
* Double-click on mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

* If an update is found, the program will automatically update itself.
* Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates,
manually download them from here
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

* Make sure the "Perform Quick Scan" option is selected.
* Then click on the Scan button.
* If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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btw... I see youo have Spybot's Tea-timer
by Marianna Schmudlach / December 13, 2008 4:26 AM PST

pls. disable it as it could interfere...

1. Right click Spybot in the System Tray (looks like a calendar with a padlock symbol ) and choose Exit Spybot S&D Resident
2. Run Spybot S&D
3. Go to the Mode menu, and make sure Advanced Mode is selected.
4. On the left hand side, choose Tools > Resident
uncheck Resident TeaTimer and OK any promptand Restart your computer.

Note: If TeaTimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

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Not sure I understand
by grande351 / December 14, 2008 2:57 AM PST

I'm not sure what the "system tray" is. Where is it located?

I really appreciate all of the help!!! thanks again!

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System tray
by Marianna Schmudlach / December 14, 2008 3:31 AM PST
In reply to: Not sure I understand

The system tray is located in the Windows Taskbar, usually at the bottom right corner next to the clock.

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I tried to do what you said but.....
by grande351 / December 14, 2008 10:04 AM PST
In reply to: Not sure I understand

I found the item on the system tray and clicked to exit S&D resident. I still cannot run the program though, When I click on the Spybot S&D icon. I get the hourglass for a few seconds but the program doesn't open. Ive tried it several times and it always does the same thing.

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Could well be, malware is blocking it........
by Marianna Schmudlach / December 14, 2008 10:24 AM PST
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Tried to load Malwarebytes, but cannot!
by grande351 / December 14, 2008 2:53 AM PST

Thanks for the help Marianna, but neither of those links will work!!!

All I get is the "internet explorer cannot open this webpage" message. This happens ANYTIME I try to open anything having to do with anti-virus, etc. I swear it being blocked somehow. How do i unblock it? When i try and run the programs they do nothing, like they've been disabled. How do i re-enable them? I'm sure Malwarebytes can help, but my damn machine won't let me load or run it. this has been the most frustrating four days i've spent in a long time. I hope all the creeps that create this crap get some disease and DIE!!!!!

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Pls. do the following.....
by Marianna Schmudlach / December 14, 2008 3:34 AM PST

IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Your Name.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Your Name.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

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I've downloaded and copied the files...
by grande351 / December 15, 2008 4:42 AM PST

I downloaded and renamed the files like you said to do, and have copied these to a flash card. I'm going to attempt to install and run them on my infected PC. Should I do this in safe mode?

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(NT) No, you can do it in normal mode
by Marianna Schmudlach / December 15, 2008 5:00 AM PST
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Ok, It worked!
by grande351 / December 15, 2008 12:28 PM PST

Marianna, I was able to load and run a scan with Malwarebytes using the method you described. Here is the log from that scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1498
Windows 5.1.2600 Service Pack 2

12/15/2008 9:23:30 PM
mbam-log-2008-12-15 (21-23-30).txt

Scan type: Quick Scan
Objects scanned: 69683
Time elapsed: 13 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 3
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6b221e01-f517-4959-8c41-81948e7f2f17} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Facegame (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Mjcore (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Documents and Settings\(Name Deleted)\Application Data\Facegame (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\(Name Deleted)\Application Data\Facegame (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\SYSTEM32\TDSSbrsr.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\TDSSoiqh.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\TDSSriqp.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\TDSSxfum.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\DRIVERS\TDSSmqlt.sys (Trojan.TDSS) -> Delete on reboot.
C:\Documents and Settings\(Name Deleted)\Local Settings\Temp\TDSS7e90.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\SERVICES.EX (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\TDSSlxwp.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\TDSStkdv.log (Trojan.TDSS) -> Delete on reboot.

I rebooted and ran a second scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1498
Windows 5.1.2600 Service Pack 2

12/15/2008 9:50:45 PM
mbam-log-2008-12-15 (21-50-45).txt

Scan type: Quick Scan
Objects scanned: 69190
Time elapsed: 15 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Mel Toups\Local Settings\Temp\TDSS7dc5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

I then removed everything in the quarantine folder.
I've since noticed:
1. Spybot S&D will now open and I was able to update it.
2. McAfee ran an automatic update for the first time in several days
3. I am now able to update Malwarebytes using the update feature.
Should I run a full scan with Spybot, now that it's been updated, or Malwarebytes or is this unnecessary?

The only problem I've encountered so far is an occasional "Internet Explorer needs to close" error involving something like "JCCATCH.dll". What is that all about? How can I fix it?

Thanks for your help! You've been awesome!

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Great Job !
by Marianna Schmudlach / December 15, 2008 1:45 PM PST
In reply to: Ok, It worked!

Super Happy

Looks clean so far.......

Yes, you can now run SpybotS&D and see IF it still finds something\anything Wink

The only problem I've encountered so far is an occasional "Internet Explorer needs to close" error involving something like "JCCATCH.dll". What is that all about? How can I fix it?


Purpose of this file:
Jccatch.dll is a program which would have been installed by you. The actual disk location is also listed below, always verify where its located on your hard drive, as this makes sure it is not spyware or adware simply placed elsewhere on your computer, and using the same name in an attempt to fool you. This file is called flashget and its a BHO object that executes in your web browser. This speeds up your browsing performance, but note that it used to be called jetcar as reported by others, and it used to be installed along with spyware / adware ..... so check your system closely if using this free component. If you see ads on your screen since installing this freebie, now you know why.

What is the jccatch.dll location, where is it stored on my computer?
This file will be found at C:\Program Files\FlashGet\jccatch.dll

Did YOU download and install it?

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by grande351 / December 15, 2008 10:24 PM PST
In reply to: Great Job !

FlashGet is a freeware download manager, and yes I downloaded it. Do you know if it has a history of causing issues? I've been using it for several months and have not had a problem before. When I ran a sacn using Verizon security suite, It tagged FlashGet as Adware, but I didn't delete it. Malwarebytes did not tag it at all.

Thanks again for everything! You've been a big help Happy

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Re: FlashGet
by Marianna Schmudlach / December 16, 2008 12:41 AM PST
In reply to: FlashGet
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One more thing I forgot to mention in my first post...
by grande351 / December 14, 2008 3:07 AM PST

When this first occurred, i ran a Hijacj this log (but forgot to save it). I recall there being something called "Facegame" or something like that. I checked the box and "fixed it" and it never showed up again. Does this help?

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