I suggest you goto Norton and see if a removal tool is available that directly addresses your malware. Also see if any manual directions are present. In most cases, you may need to turn-OFF your restore service, do any cleaning, delete the temp dir. files and in general any cleaning you can. Reboot, then check again, if OK, try to access the www, if OK then trun-ON the restore service.
BUT, you may simply want to use the restore service to go back to a date before the problem appeared. Of course try this before the above steps. You need the XP, or Me OSes that provides retore service.
two days ago i've been warned by norton interet security that i was attacked by someone from canberra. so i blocked it.
the nexy day, i noticed that my internet is uploading and downlaoding something by itself, even when no programs running.
so i used ad-aware, spybot and NAV to scan for any problems. adware found nothing, so as spybot. But NAV found 4 adware threat files all named with the beginning NewDotNet......(numbers follow after) i tried to delete them using NAV, but it all failed, so i manually deleted myself.(but one with the dll extension couldn't be deleted no matter what)
on the same day i deleted it, i connected to the internet, MSN logged my in, but when i use firefox and IE, nothing loads up, it just tells me to connect to th internet.
so i restarted the computer, and then when i loogged into my account, two errors showed up. one of them say something about NewDotNet.dll could not be found, and the other one say ccapp.exe needs to be terminated because of some problems.
i ignore them, and tried to connect to the internet, this time MSN can't even log in, it just says that i'm not connected to the internet.
right now, i'm using my laptop using the same dial-up account, and everything works fine. which means it isn't the ISP, it's my computer.
anyone have any ideas of what's going on in my computer?