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General discussion

Major modem issues

Apr 10, 2005 8:54AM PDT

Hi, my Windows 98 refuses to detect my modem. Modems doesn't appear under Device Manager. When I installed an unknown device to the computer, the icon showed up with the name of my modem. I've been in contact numerous times with HP support, and have been given drivers. I get errors one way or the other, so I guess I'm basically asking if anyone knows how to install a modem from scratch.

OS is '98, Presario 5050

Discussion is locked

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Try this. . .
Apr 11, 2005 11:06AM PDT

Open Control Panel. Open Modems, and remove all instances. While in control Panel, click System. Click Device Manager, find Modems, and remove all instances there. Close everything and do a normal power off. Open the case and remove the modem. Power back up and let Windows boot normally. Go back to Control Panel and make sure there are no modems listed. If so, run the modem installation CD or floppy. Now, power off and reinsert the modem. Power up and you should be good to go.

Good luck,

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go to windows update
May 4, 2005 8:15AM PDT

Click hardware and follow directions for finding your modem download

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RE: Modem not detected
May 11, 2005 12:40AM PDT

Right click ''My Computer'' and click on ''Properties''.

Click on ''Device Manager'' and click ''Refresh''.

If everything is done correctly, your modem should be detected.

If you're using an external modem just unplug the modem from the computer.

Turn the computer completely off and then plug the modem back in.

Once the modem is plugged back into the computer turn the computer back on.

Your computer should detect the modem.

If software came with your modem make sure to insert the disc(s) into the appropriate drives when the computer asks for them.