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MAJOR MCAFEE PROBS

by rwp_17 / June 27, 2005 11:58 AM PDT

to to MOD who is also a MOD at mcafee

on start-up once it reaches mcafee anti-virus it says thaty some of the active sheild components are missing or were not installed properly. and i get IE script error when i click scan and it does not scan
i just got my mcafee anti-virus from aol 2 days ago
also when i right the black m and highlight virus scan i see nothing except a light gray line

2 questions

1. is it possible to just copy over missing files from my dads win xp home machine
2. how much memory does personal firewall and active sheild take up along with security center all together

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RWP, A Little More Information Please..
by Grif Thomas Forum moderator / June 28, 2005 12:31 AM PDT
In reply to: MAJOR MCAFEE PROBS

Whenever posting questions on these forums, please give us as much information as possible about your computer. Depending on your issue, we might need the operating system, processor speed, amount of RAM installed, brand name of the computer, (if there is one), and any EXACT error messages you are receiving, and the EXACT version/build of Virus Scan, plus the scan engine and virus defintions that you have installed. AOL seems to be passing out Virus Scan 9 right now, but we need to know for sure...(RIGHT click on the McAfee shield, or red "M", in the lower right corner, choose "About Virus Scan".) The more information you give us, the better informed our answer will be.

In answer to your two questions:

1. No, you can't simply copy over McAfee files from another computer. It needs to be installed.

2. McAfee's Internet Security 7 program has a lot of programs included. It uses a lot of resources/memory to run all those programs...Personally, I don't think you need anything but the antivirus and the firewall. All the other stuff is fluff...but unfortunately, the Security Center portion helps update the other two.

In the meantime, please try the steps below:

First, for the script error, please dwonload and install the newest Windows Script Engine from the appropriate link below:

Windows Script 5.6 for Windows 2000 and XP

Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0

Next, for the "Missing Components" issue, see the link below and follow the instructions:

I receive the following VirusScan error: "Some components of ActiveShield are missing"

Another possibility because of AOL:

I am using AOL with IAC enabled and cannot install or update McAfee programs

Hope this helps and let us know more..

Grif

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virus scan info
by rwp_17 / June 28, 2005 2:15 AM PDT

this is the exact message:
''some component of ActiveShield are either missing or might not have been installed properly. please re-install active sheild if you have started your computer in safe mode please re-start it in normal mode to enable Mcafee VirusScan''

i have the one where the icon is a blue targeting view.
does that help at all?

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system info
by rwp_17 / June 28, 2005 2:26 AM PDT

operating system: windows millenium edition (build 4.9.3000)

processor:
1000 megahertz intel pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache

system model
hewlett packard pavilion
00101751 9795c
15150100001234 30

MOBO: ASUS CUW-AM
BIOS: Phoenix Technologies LTD 2.10 05/08/2001

memory: pc100-222-620 128mb sdram dimm

i am looking to get more memory i thinks its pc 100 and 168 pin but i am not sure so can you fill in the blanks
___pin pc_____ 512mb sdram dimm

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(NT) (NT) RWP, Please Try The Steps I Suggested Previously
by Grif Thomas Forum moderator / June 28, 2005 10:27 AM PDT
In reply to: system info
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