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Question

Major Computer Issue That Defies Logic

Apr 19, 2017 10:59PM PDT

Okay. So, this is kind of the last place to really look for a possible answer without paying a lot for a professional to investigate and MAYBE find the answer.

For about a year and a half, a good friend of mine has had some serious problems with her PC that we've never been able to figure out. Looked all over the place for similar problems and solutions, but to absolutely no avail. So I've finally come here to explain the issue and try to find some sort of solution for my friend.

Right then. So, for the longest time, her computer generally works alright, as a whole. However, the issue comes out more when talking on voice in Discord, as well as something else I'll explain shortly.

When on voice, her voice will suddenly stop and all we'll hear are popping/firework sounds coming from her end, and nothing else. If she disconnects and reconnects, it works again. But the times it does the popping is completely random. Sometimes it will start immediately, other times it'll go for hours before it happens again. This, however, is not local to Discord, as it happens differently with other voice chat programs, like Skype. On there, it just crashes Skype entirely at the times it would normally start "fireworks-ing". It's also not the headset, as three different headsets have been tried that also make use of the analog ports, as well as USB.

As for the other most prominent issue, just as randomly as the "fireworks-ing", her Overwatch will crash. We've looked around at similar problems for people on Overwatch, even looking at the error log it puts out when it crashes. But it's just not something that seems to be affecting others. At least that we could find.

Now, to explain the solutions we've already tried. She has almost entirely replaced her computer. We went part by part, now having almost an entirely new PC. The power supply, motherboard, graphics card, RAM, and HDD were replaced. The only thing remaining that hasn't been replaced is the CPU. But it also just seems highly unlikely that this is a CPU problem. Even the OS was replaced on the new HDD. Likewise, there are no loose wires or anything inside the computer. All drivers are completely up-to-date, as well.

As a whole, this is stressing the hell out of her because it's also been going on like this for over a year. Not really sure where else to look, and this issue is just nowhere to be found. I've found similar issues, but all the possible solutions for those, as well, have been tried.

Any help on this would be greatly appreciated. Thanks in advance.

Discussion is locked

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Answer
Beats me
Apr 20, 2017 1:28AM PDT
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Answer
Re: issue
Apr 20, 2017 1:40AM PDT

It would have been much cheaper to buy another PC and sell this one to somebody who doesn't use it to make phone calls.

I assume you also tried with different headsets?

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Answer
Usually when it goes on that long
Apr 20, 2017 7:16AM PDT

It's usually just a bum PC and you point them to a working machine. If it was hardware why wasn't the CPU replaced?

Also, did you let her use your PC or another PC for same work? If it works there, it's something in the first PC.

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bad caps
Apr 20, 2017 8:10AM PDT

nt

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bad details.
Apr 20, 2017 8:13AM PDT

I've run into such machines before and it's either a cobbled together machine, there's still a bad part in there or the OS was badly installed.

How to install Windows, drivers is on the web so I can't top those articles but when someone breaks the rules to having a good PC, they tend to halt and catch fire (that is, get mad at everyone.)

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Answer
Why won't you post a speccy as another suggested ?
Apr 20, 2017 8:43AM PDT

Post a Speccy please.

If you want to get down to the Real Nitty Gritty , this will help out immensely .
It gives the Pro's something to work with Confused