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Mail purging in Outlook

by Buzz Bee / March 19, 2006 7:03 PM PST

I am running Windows XP and Outlook 2003. I am in a new job and have never used Outlook 2003 before. It arranges your inbox quite nicely, with mails separated by dates, but it only seems to store mails in the inbox from the past 3 days. Anything older seems to have been deleted. They are permanently deleted, as opposed to being put into the deleted items folder

I thought that this might well be a company thing, restricting the storage space, so I asked and they said that this was not the case. I was wondering if there is something in the preferences (I've looked, but can't find) which causes it to purge mail items over a certain age.

Any ideas?

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Try this
by PudgyOne / March 19, 2006 10:00 PM PST

Try this

click on tools

click on options

click on the tabs until you find Auto Archive

click on Auto Archive

and adjust your settings. Have the program run once a week. I usually have it delete the emails after 28 days. You may want to keep them longer. It depends what your email storage is. My boss gets too many and has to empty his sooner. You can have it purge deleted items upon exit but... I still keep them for 28 days in case I need to look back at them.

Hope this helps.


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No good unfortunately
by Buzz Bee / March 19, 2006 10:13 PM PST
In reply to: Try this

Thanks for the reply Rick. Unfortunately, while going through the options, looking for a possible reason, I checked this. It was set to auto-archive every 14 days and to show the archive folder in the file list. Looking at the archive, it says that nothing has been archived so far, so it doesn't appear to be that unfortunately.

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by Buzz Bee / March 23, 2006 7:20 PM PST
In reply to: No good unfortunately

OK, our tech support guys have solved the problem.
This morning, my outlook showed just this weeks mails, while my webmail showed just the last 3 days. The tech support guy looked on his computer and could see mails back to last Thursday. Confusing, eh?

Basically, what was needed was as follows (In case anyone else has the same problem)
-->Start menu
-->Control Panel
-->E-mail Accounts button
-->Check the 'View or change existing e-mail acconts
-->Highlight Microsoft Exchange Server
-->Uncheck the 'Use Cached Exchange Mode'

Thanks for the suggestions

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Thank you for posting back
by PudgyOne / March 24, 2006 12:04 AM PST
In reply to: Sorted

Thank you for posting back.

I didn't know about this. I only use Outlook @ work. At home I use Mozilla Thunderbird.

I would also like to add something that I forgot. Some mail servers also have settings on them that can be adjusted.

Thanks again for your reply


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