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General discussion

Mail merge docs hang when printed

Jun 23, 2004 9:32AM PDT

I'm using Office 97 on a Win XP machine. My mail merge documents (using Excel data) have started to hang during the printing process. I can print one page individually, but if I send more than one page to the printer at once the status shows as 'printing' indefinitely but nothing ever gets printed. These are not large documents. It doesn't matter which printer I send to; same result. I can print any other type of word doc very quickly. Mail merge used to print out fine. Any idea what the problem might be?

Discussion is locked

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Out there.
Jun 26, 2004 4:24AM PDT

Office 97 has "issues" which are not going to be fixed on Windows XP. You should look into running Office 97 on a supported OS.

Bob

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Two ways.
Jun 26, 2004 5:14AM PDT

There are two ways do to mail-merge in Word:
1. Directly to printer.
2. To new document.

Try #2, then save it, close Word and open it again to print. Might make a difference.

Kees