Question

Mail alerts

The best way to describe this system is IFFY.

3 new post in a thread and you might get 1 or 2 alerts or no alerts.

This is multi hours or even a day after new posts were added.

The only way you find these new post is by stumbling across them.

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Answer
Thank you Bob for the continue reminders of this...

inconsistent delivery of forum tracked discussion email alerts. This is still an ongoing investigation of ours. I know this problem occurs as it happens to me as well. I think I may have mentioned this before, this bug is tricky as we do use a third party email delivery service and because it is not consistently a problem it has been difficult to pinpoint the exact problem. We did some tweaks last year and I was hoping it would've eliminate this issue, but unfortunately it didn't work Sad .

Thank you for continuing to report the issue and having a lot of patience with us. I sincerely appreciate it. I know we will eventually get to the bottom of this frustrating problem.

Oh and I apologize for not responding to you earlier. Thanks again Bob!
-Lee

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Thanks

For me it's an annoyance.

I can see where some user post a question and ticks the mail alert box.

The user expects a mail when the question gets a response.

The question gets a response but the user does not get an alert.

The user does not know that the alert system is iffy and to revisit the question.

As far as the user is concerned there has been no response to their question.

Perhaps put a msg by that mail alert box that the system is iffy and not to rely on an alert.

When the system gets fixed remove the msg.

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