MagicJack installation problems -- here's a great fix!

HP pavillion a424x on DSL. The problem I'm having with my MJ is when I have "call forwarding" enabled. When someone calls my MJ number and I'm not there, they don't hear the phone ring on their end and think something's wrong and hang up. They have to wait until the MJ phone is done ringing before the call is forwarded and they hear the ring. If I try calling my home number with the MJ, and I'm using the cell phone that MJ is supposed to forward to, I get 2 beeps and a hangup. Any ideas?

Everything you said was what I went through. My system is Windows XP. While talking online to a tech, s/he gave me two links....one was uninstall and the other reinstall. After I uninstalled it and then reinstalled it, there was no problem. Here is the link I was given to remove it: http://upgrades.talk4free.com/tools/mjRemover.exe

Here is the link I was given to reinstall it: http://go.microsoft.com/?linkid=9645377

I don't know if these links will work for just anyone or they were specifically for my computer/problem. It may help to first go to their website at http://www.magicjack.com/ and scroll almost to the bottom where you will see "Customer Care/Live Agent" click that link and ask the tech about uninstalling your MJ and then reinstalling it. If that tech does not have links available for you, disconnect and find a tech that knows what s/he is doing.

I wanted to thank you for the uninstall and install links. I had to finally get an external USP Port to plug it into instead of my computer. I'm not sure that's the correct name for the product I bought but that is what I had to do.

Cheryl

Said: "Do not install IE9 Beta, it will crash your magicJack." Good is that they are aware of this and they may have a solution when IE9 comes out of Beta. Darrell

My Magic Jack also started doing this last month. I spent hours with the techs. The next thing that will happen after they fix it a couple of time is disconnect you. They discontinued our service today even though we are paid for another 5 years. Of course they don't give refunds. Their reason for this is we used it too much. Your calls are not unlimited. Quite simply the problem is not your computer or your unit. It is on their end.

So do you mean your fix worked with InCD as well or that you had cannot work MagicJack WITH InCD? Thanks.

I solved all my issues just by created a new user account and I named it magic jack and I'm on. Sound is very nice you would think I was on my land line. This should work for everyone. Goldie.

07/17/2009

Possible Fix for Using Nero OR MagicJack

Here are links leading to a fix that worked for me when my MagicJack stopped working,
after I purchased a Gear Head SlimLine external USB DVD-RW / CD-RW drive,
to go with a NetBook PC, and installed the bundled Nero 7 Essentials software.
This gives a way to use either MagicJack OR Nero and DVD/CD-burner,
though not at the same time, WITHOUT uninstalling Nero.
(Basically, cannot use Nero and MagicJack at same time.)

http://forums.cnet.com/5208-6121_102-0.html?threadID=316634
and/or
http://forums.cnet.com/5208-12546_102-0.html?threadID=241915&start=30

You should first verify that the Registry Key exists
using the info from Shep_UK's posting in the cnet links above.
If the key value "UpperFilters" and/or "LowerFilters" exists, read on;
if not, this fix probably won't work for you.

Then Export the key from within regedit [ Start | Run | regedit ], (as a .reg text file),
so that you can re-import it if something goes wrong
(either by double-clicking on the .reg file, or by importing key from within regedit).

To make it easy to use either MagicJack or the CD-burning software/hardware,
but NOT both at the same time, I made these 2 batch files (work with XP; Vista may be different).
I used the REG.EXE command that is included in Windows XP,
so that these changes can be implemented in a Batch (.Bat) file; double click on file to run.

If there is a "LowerFilters" Value entry, be sure to include the second line in the Batch file.
NOTE: Can have the second line, even if value does not exist; if the value doesn't exist, no problem).

Using a Text Editor (NotePad),
create the following Batch (Text only) files:

1. File named:
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
with these 2 single lines of text (each line starting with REG.EXE, all text on one line):
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters

2. File named:
Use_Nero_CD_Burn_But_Not_MagicJack.Bat
Using this single line of text AS A GUIDE (your entry or entries after the /d switch will/may vary,
depending on your bundled hardware/software):
REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d GEARAspiWDM\0InCDPass\0incdrm\0

If you had a LowerFilters Key Value in this Registry Key,
you will need to ADD a second REG.EXE ADD line to the Batch file,
with a /v LowerFilters /t REG_MULTI_SZ /d ...... entry.

REG.EXE notes:

REG.EXE DELETE to delete a key value
First entry after DELETE is the KEY;
entry after /v switch is the Key VALUE.
(From a Command line [ Start | Run | cmd ],
type reg /? for general help/syntax or
type reg delete /? for REG DELETE syntax.)

REG.EXE ADD to add a value to a Key
First entry after ADD is the KEY;
entry after /v switch is the Key VALUE;
entry after /t switch is the key value TYPE (as shown in regedit);
entry after /d switch is the Key Value DATA.
(From a Command line [ Start | Run | cmd ],
type reg /? for general help/syntax or
type reg add /? for REG ADD syntax.)

Note, for DATA:
In regedit, if you right-click on the Key Value and select Modify,
you will notice that the Value data my be on multiple lines.
For the /d switch entry,
use the data on each of these Value data lines, followed by \0;
be sure to also include the \0 after the Value data of the last line.

Now to make it easy to run each file,
copy the 2 batch files:
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
and
Use_Nero_CD_Burn_But_Not_MagicJack.Bat
to the
C:\Documents and Settings\All Users\Desktop
Folder.
(In Vista, I believe it is the
C:\Users\All Users\Desktop
Folder, but don't quote me (not a Vista User).

Before plugging in MagicJack, (and DVD/CD burner unplugged or not using Nero)
double click on
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
Plug in MagicJack, and device and app should load.

Before plugging in DVD/CD burner or using Nero (and MagicJack unplugged)
double click on
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
Plug in burner (or use Nero).

Hope this helps!

7/18/2009
This fix also worked to make MagicJack work on a Dell Laptop,
running Roxio/Sonic CD-DVD burning Software.


Use_MagicJack_But_Not_Roxio_Sonic.Bat

REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters


Use_Roxio_Sonic_But_Not_MagicJack.Bat

REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d incdrm\0Cdralw2k\0
REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters /t REG_MULTI_SZ /d PxHelp20\0drvmcdb\0cdrbsdrv\0bpflt\0DLACDBHM\0Cdr4_xp\0

Tonight the upgrade servers of magicjack xp were down. Hence i made a backup file for xp folders which fixed the issue.

httpwww.megafileupload.comenfile256901MagicJack--Backup--zip.html

Or

http://upgrades.magicjack.com/upgrade/upgrade.exe

Thank you for replying. I read in another response that Magig Jack servers were down. I copied and pasted the upgrade link you sent and will try it again tonight.

Thanks!
Cheryl

Hello, i feel bad my first link is lost. Uploading it again.

Here's the new link.
http://rapidshare.com/files/420071405/MagicJack__Xp_Folder_Backup_.zip.html

hope it solves the issue. Magicjack will try to update this software as it has become old now. No harm in updating it. I heard there are some issues with nero burning software and magicjack. A registry fix or even un-installing nero fixes it, well thats another story.

Instructions:
1. Disconnect magicjack from computer and Restart computer.
2. Paste the xp files in 2 seperate folders mentioned in the text file.(just in case you should backup old ones if already exist)
3. plug-in magicjack.

Im using an emachines EL1300G-02w, with XP home. And The Skype told me it could not run with magicjack installed. I lost the fight and skype was deleted.
Is there not anyway I can run the two at the same time. I do a lot
of online gaming and Skype is what I need. But we need a phone service also. Help?

I have the same problem that after plugging in the magic jack to the USB port, it shows downloading software but for some reason gives a message that "magic jack could not locate internet"

i tried all 3 USB ports on my laptop, i even tried other sites during this time and was able to browse seamlessly.
i even lowered the security of my IE8 but didn't help.

any clue to this problem.

Bannon.

If you have to delete 2 things, and one of those is already gone, why not delete the other one and see what happens?
If unsure, export them first, so you can import them again if necessary.

Kees