MagicJack installation problems -- here's a great fix!

I have a Dell running XP Pro. I had install problem with MagicJ also. Tech support could not figure it out.
Computer would stall or freeze during install attempts and would not see the USB drive. Nothing helped, even the Upgrade was no good.
I tried Shep_UK's fix and IT WORKED !.. Thx A LOT...

Toshiba Satellite M35X-S149 Notebook w/ Windows XP Home SP2. This fixed both the MagicJack problem and a dead CD/RW drive. Both MJ and CD drive work great now. A huge thanks! Never would have figured that out on my own! jeffgk2

I used my magicjack fairly well for one month. But now a warning messages comes plug the magicjack into usb. I even upgraded the software from the sight. Even then the warning message is there and cannot acces the magick jack and there is no menu screen comes.Evewn in my computer the icon of magic jac changed to an ordinary drive. I tried to format it. then it says there is no disk in it. Can anyone help to solve the problem

HP pavillion a424x on DSL. The problem I'm having with my MJ is when I have "call forwarding" enabled. When someone calls my MJ number and I'm not there, they don't hear the phone ring on their end and think something's wrong and hang up. They have to wait until the MJ phone is done ringing before the call is forwarded and they hear the ring. If I try calling my home number with the MJ, and I'm using the cell phone that MJ is supposed to forward to, I get 2 beeps and a hangup. Any ideas?

Everything you said was what I went through. My system is Windows XP. While talking online to a tech, s/he gave me two links....one was uninstall and the other reinstall. After I uninstalled it and then reinstalled it, there was no problem. Here is the link I was given to remove it: http://upgrades.talk4free.com/tools/mjRemover.exe

Here is the link I was given to reinstall it: http://go.microsoft.com/?linkid=9645377

I don't know if these links will work for just anyone or they were specifically for my computer/problem. It may help to first go to their website at http://www.magicjack.com/ and scroll almost to the bottom where you will see "Customer Care/Live Agent" click that link and ask the tech about uninstalling your MJ and then reinstalling it. If that tech does not have links available for you, disconnect and find a tech that knows what s/he is doing.

I wanted to thank you for the uninstall and install links. I had to finally get an external USP Port to plug it into instead of my computer. I'm not sure that's the correct name for the product I bought but that is what I had to do.

Cheryl

Said: "Do not install IE9 Beta, it will crash your magicJack." Good is that they are aware of this and they may have a solution when IE9 comes out of Beta. Darrell

My Magic Jack also started doing this last month. I spent hours with the techs. The next thing that will happen after they fix it a couple of time is disconnect you. They discontinued our service today even though we are paid for another 5 years. Of course they don't give refunds. Their reason for this is we used it too much. Your calls are not unlimited. Quite simply the problem is not your computer or your unit. It is on their end.

Deleting those registry keys fixed the problem on my installation too. Thanks--I would never have guessed that. In my case the problem appears to be InCD. I think that is part of Nero, and allows a CD-R/W to be used like extra memory.

So do you mean your fix worked with InCD as well or that you had cannot work MagicJack WITH InCD? Thanks.

I solved all my issues just by created a new user account and I named it magic jack and I'm on. Sound is very nice you would think I was on my land line. This should work for everyone. Goldie.

HP Pavilion A6373L running Windows Vista Pro.

After having a MJ unit that worked fine for many months, mine in recent months started having trouble being recognized when I plugged it in. I'd get the red warning MJ window, you need to plug in your unit, when in fact it was plugged in.

I spent hours online with MJ tech support, and they ran me up and down every tweak and fix under the sun, and none of them solved the problem.

Then today, searching online, I found the regedit solution posted by Shep above and did it on my PC. Immediately after restarting my PC, my MJ unit was recognized and came up fine.

It's hard to say for sure, but it's possible the timing of my MJ problem coincided with me installing Nero's InCD Reader program on my PC. I'd had the Nero Suite on my PC before, then got fed up and uninstalled it. But later found I still had InCD formatted DVD-RWs I needed to read. So instead of re-installed Nero's bloated suite, I just installed their free InCD Reader software. Looking back, that was around the time I started having MJ problems...

07/17/2009

Possible Fix for Using Nero OR MagicJack

Here are links leading to a fix that worked for me when my MagicJack stopped working,
after I purchased a Gear Head SlimLine external USB DVD-RW / CD-RW drive,
to go with a NetBook PC, and installed the bundled Nero 7 Essentials software.
This gives a way to use either MagicJack OR Nero and DVD/CD-burner,
though not at the same time, WITHOUT uninstalling Nero.
(Basically, cannot use Nero and MagicJack at same time.)

http://forums.cnet.com/5208-6121_102-0.html?threadID=316634
and/or
http://forums.cnet.com/5208-12546_102-0.html?threadID=241915&start=30

You should first verify that the Registry Key exists
using the info from Shep_UK's posting in the cnet links above.
If the key value "UpperFilters" and/or "LowerFilters" exists, read on;
if not, this fix probably won't work for you.

Then Export the key from within regedit [ Start | Run | regedit ], (as a .reg text file),
so that you can re-import it if something goes wrong
(either by double-clicking on the .reg file, or by importing key from within regedit).

To make it easy to use either MagicJack or the CD-burning software/hardware,
but NOT both at the same time, I made these 2 batch files (work with XP; Vista may be different).
I used the REG.EXE command that is included in Windows XP,
so that these changes can be implemented in a Batch (.Bat) file; double click on file to run.

If there is a "LowerFilters" Value entry, be sure to include the second line in the Batch file.
NOTE: Can have the second line, even if value does not exist; if the value doesn't exist, no problem).

Using a Text Editor (NotePad),
create the following Batch (Text only) files:

1. File named:
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
with these 2 single lines of text (each line starting with REG.EXE, all text on one line):
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters

2. File named:
Use_Nero_CD_Burn_But_Not_MagicJack.Bat
Using this single line of text AS A GUIDE (your entry or entries after the /d switch will/may vary,
depending on your bundled hardware/software):
REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d GEARAspiWDM\0InCDPass\0incdrm\0

If you had a LowerFilters Key Value in this Registry Key,
you will need to ADD a second REG.EXE ADD line to the Batch file,
with a /v LowerFilters /t REG_MULTI_SZ /d ...... entry.

REG.EXE notes:

REG.EXE DELETE to delete a key value
First entry after DELETE is the KEY;
entry after /v switch is the Key VALUE.
(From a Command line [ Start | Run | cmd ],
type reg /? for general help/syntax or
type reg delete /? for REG DELETE syntax.)

REG.EXE ADD to add a value to a Key
First entry after ADD is the KEY;
entry after /v switch is the Key VALUE;
entry after /t switch is the key value TYPE (as shown in regedit);
entry after /d switch is the Key Value DATA.
(From a Command line [ Start | Run | cmd ],
type reg /? for general help/syntax or
type reg add /? for REG ADD syntax.)

Note, for DATA:
In regedit, if you right-click on the Key Value and select Modify,
you will notice that the Value data my be on multiple lines.
For the /d switch entry,
use the data on each of these Value data lines, followed by \0;
be sure to also include the \0 after the Value data of the last line.

Now to make it easy to run each file,
copy the 2 batch files:
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
and
Use_Nero_CD_Burn_But_Not_MagicJack.Bat
to the
C:\Documents and Settings\All Users\Desktop
Folder.
(In Vista, I believe it is the
C:\Users\All Users\Desktop
Folder, but don't quote me (not a Vista User).

Before plugging in MagicJack, (and DVD/CD burner unplugged or not using Nero)
double click on
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
Plug in MagicJack, and device and app should load.

Before plugging in DVD/CD burner or using Nero (and MagicJack unplugged)
double click on
Use_MagicJack_But_Not_Nero_CD_Burn.Bat
Plug in burner (or use Nero).

Hope this helps!

7/18/2009
This fix also worked to make MagicJack work on a Dell Laptop,
running Roxio/Sonic CD-DVD burning Software.


Use_MagicJack_But_Not_Roxio_Sonic.Bat

REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters
REG.EXE DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters


Use_Roxio_Sonic_But_Not_MagicJack.Bat

REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t REG_MULTI_SZ /d incdrm\0Cdralw2k\0
REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /v LowerFilters /t REG_MULTI_SZ /d PxHelp20\0drvmcdb\0cdrbsdrv\0bpflt\0DLACDBHM\0Cdr4_xp\0

Works:
Upgraded Software http://upgrades.magicjack.com/upgrade/upgrade.exe
Hot Fix http://www.magicjack.com/site/downloads/mjrecover_setup.exe
Cut holes in your router firewall
Reformatted MJ from My Computer (go to Task manager>services>end process for anything saying ?MJ? or Magic Jack. My Computer and right click both Magic Jack Icons and Choose Format-NOT YOUR ?C? DRIVE or EXTERNAL HARD DRIVES!!!!!)
Had MJ Customer Service reformat my drive remotely
Scan and Fix ? Do this when it pops up
Vista Right-Click ?My Computer?>advanced settings>Advanced>performance> settings>Advanced>virtual Memory>Custom Size>set both boxes to ?recommended (see below boxes)?; Reboot

Worthless:

Background is favored (performance settings)
Switched UBS jacks
Tried different phones
Disconnected Virus (in most cases)
Made MagicJack.com a trusted site
Rebooted Router
Replaced physical Magic Jack at my expense (in most cases)
Write Dan an evil letter
Made MJ a high priority (slows do the computer and MJ boot)
Tried using extension cord; not using it
Tried using powered hub, and without

Tonight the upgrade servers of magicjack xp were down. Hence i made a backup file for xp folders which fixed the issue.

httpwww.megafileupload.comenfile256901MagicJack--Backup--zip.html

Or

http://upgrades.magicjack.com/upgrade/upgrade.exe

Thank you for replying. I read in another response that Magig Jack servers were down. I copied and pasted the upgrade link you sent and will try it again tonight.

Thanks!
Cheryl

Hello, i feel bad my first link is lost. Uploading it again.

Here's the new link.
http://rapidshare.com/files/420071405/MagicJack__Xp_Folder_Backup_.zip.html

hope it solves the issue. Magicjack will try to update this software as it has become old now. No harm in updating it. I heard there are some issues with nero burning software and magicjack. A registry fix or even un-installing nero fixes it, well thats another story.

Instructions:
1. Disconnect magicjack from computer and Restart computer.
2. Paste the xp files in 2 seperate folders mentioned in the text file.(just in case you should backup old ones if already exist)
3. plug-in magicjack.

Public Relations for magicJack LP
Kari Hernandez, 512-382-8982
kari@ink-pr.com

Im using an emachines EL1300G-02w, with XP home. And The Skype told me it could not run with magicjack installed. I lost the fight and skype was deleted.
Is there not anyway I can run the two at the same time. I do a lot
of online gaming and Skype is what I need. But we need a phone service also. Help?

by shep_uk - 8/13/07 12:08 PM In reply to: Windows Vista, Limewire, and CD/DVD drive problem??? by katzmusik
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I cannot believe that this is 2010 and the people in Majic Jack's tech support does not know about this fix to a common problem. I have spent so much darn time with them online and they kept telling me to reformat, change this and that... even when the damn thing was hanging my pc. Thanx again to Shep_UK for posting this great and very simple fix. I am running Vista on an Acer Laptop.

I clearly remember reading that the magic jack does not work with satellite dish internet. that might be the problem.

Recently I switched Laptops, for some strange reason on my new Toshiba Satellite I can make/receive call only using Headphones. On Dell Latitude I was able to initiate/receive call on my regular phone.

I have checked various Audio/Sound setting - nothing is disabled or turned off.

1. Both Human Interface drivers are installed under
Human Interface Devices (no problem)

2. Realtek High Definition Audio installed under
Sounds, Video game Controller (no Problem)

3. Toshiba SW Modem (Agere)

Device Manager shows 2 unknown Devices and one undefined device named SM Bus Controller.


repeated attempt to open magicfix failed.

PS. the most wierd part is that even my IE8 browser would not open the www.majicjack.com website.

any help would be appreciated!

Arif

I have WinXP professional DVD CD-RW (no CD burning SW etc..)

I have the same problem that after plugging in the magic jack to the USB port, it shows downloading software but for some reason gives a message that "magic jack could not locate internet"

i tried all 3 USB ports on my laptop, i even tried other sites during this time and was able to browse seamlessly.
i even lowered the security of my IE8 but didn't help.

any clue to this problem.

Bannon.

I was unable to download my photos, the computer would install drivers for my camera every time I tried to connect it, but then nothing would happen. I did what the tip said and now my camera downloads fine.

Je veux la resoudre le probleme qui a rive a ma propre magic jack.

We spent 1/2 day searching and reading "could be"'s until we were ready to throw the thing out. Your regedit worked like a champ. Thanks so much! Reading on now about the Nero fix.

Went into regedit to find the upper filters for deletion & could not see it. Has the lower filters though.
Didn't want to delete the lower filters till I resolved the upper filters first.
Any futhur support would be nice to help resolve my (code)19 in device manager for all my usb ports listed as follows:
USB MajicJack-Code19
USB CF Reader-Code19
USB MS Reader-Code19
USB SD Reader-Code19
USB SM Reader-Code19
Running: Window's Vista Home Premium 64 bit
IE8 SP3
HP: 6437A Desktop with Intel CPU Dual core
MB: Foxconn
Grafhics: Nvidia

If you have to delete 2 things, and one of those is already gone, why not delete the other one and see what happens?
If unsure, export them first, so you can import them again if necessary.

Kees