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macromedia flash virus

found a fake alert virus on my computer (windows\system32\macromedia\flash\flashutil10m_activex.exe is infected with fake alert-rep virus)can anyone tell me how to get rid of this. I have mcafee on my computer, contacted them and they want me to pay $89.00 for them to remove from my computer. I already paid them 42.00 for virus protection or what I thought was suppose to be virus protection, which I had on the computer before the virus. That's like paying for what I am suppose to have twice. Can anyone help me? os windows vista home with sp2. thanx.

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Re: Macromedia Flash Virus..

angie..

Some additional details might help. Did a scanner report this finding? If so, which one? The reason I ask is because (recently) there have been some McAfee user's, who have been reporting the same problem. In some cases (not all), it has turned out to be false positive. Are you experiencing any problems with your system?

In the meantime, IF you're able to, I would suggest scanning with the following:

ESET's Online Scanner - Instructions for its use can be found in their Help Section.
Any unanswered question can be found in their FAQ. Temporarily disable McAfee, just prior to running the scan.

• Download and install Malwarebytes' Anti-Malware. It can be downloaded from here or (directly) from here. Save it to your desktop.

Double-click on the mbam-setup.exe, making sure to "Check for Updates" afterwards. Run a Quick Scan. After the scan completes, click OK and then Show Results . If it finds anything which needs removal, make sure each item is checked, before clicking Remove Selected. To complete the disinfection process, you must reboot your system.

If it isn't a false detection, and the malware prevents you from running the scans, please post back and let us know. We can proceed from there.

Best of luck..
Carol

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How Do You Know The File Is Infected?

Frequently, that particular detection(flashutil10m_activex.exe) is a false positive. It can be a legitimate file. Try this first. First, uninstalling the Flash Player from the Control Panel-Programs and Features.. Once that's done, make sure it's uninstalled by downloading and running the Flash Uninstaller from the link below.

Clicking on the link below will immediately open the download dialogue window.
http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

Once that's done, download the newest Flash Player installer for your particular browser using the links below.. Download the appropriate installer to your desktop and run it. If you've got multiple browsers, you may need to install them both.

Note: Clicking on the links below will immediately open the download dialogue window.

Flash Player for IE:
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

Flash Player for Non-IE browser (Opera, Firefox etc):
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

Once everything is installed, run the scans again.. Is the problem still detected?

Hope this helps.

Grif

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