So I spent an hour and half today at Apple, and after speaking with a Genius and a manager, I now have a 2.4Ghz MacBook Pro with a 160GB HD. Unfortunately they said they do not carry the 2.6Ghz models and 250GB drives in the shop. I was offered to move up to a 17 inch model for the 2.6Ghz, but those are much too large for me. I'm glad to have gotten past all this...
Got some stand called an iFold and a WD 500GB drive. So far so good.
The Genius I talked to seemed to think that after 3 repairs, the Mac was fine and it was my network or possible interference that caused all of this, but I have nothing interfering with my router. Plus, all my other Wi-Fi devices work fine. My friends' MacBooks work fine on it too. My new replacement seems to be working properly, so I'm positive that it was the other Mac like I told the Apple employees.
So in what has been about a 2 month escapade, I've visited Apple for a total of 7 visits (8 if I count one trip I made to return an iPod accessory) until this was resolved. At least it's over. But now it seems that everyone wins...
Has anyone else had so much trouble with getting repairs?
-BMF
Bob, I think you were right on target, because Apple really botched the repairs, again. In fact, there seems to be no signs of repairs at all! For crying out loud, the papers I received last week said Redo Repairs or something. They didn't fix anything.
All the issues that I had spoken to the Geniuses about are still there. AirPort still drops everything... Keyboard is messed up, and the casing is still warped in multiple places. It's just like it was before last Friday, only now they scratched it up while shipping and its covered in dust and what appears to be smudges and marks... There are small things that resemble food crumbs lodged in some of the warped areas on the casing.
This is the third time that they have messed it up. It worked better before I took it to Apple. I'm extremely disappointed and will lose more time over this again. My iMac works better than that piece of junk.
What should I ought to do about this? Last time I was at the Genius Bar, they said they would "look into other options" if it continued to show problems. Well I have my problems still, with more screen shots to accompany them. Getting a new machine would probably solve all of this, but rumors of new Penryn Macs with the Air's track pad are discouraging me. Having a Penryn MacBook Pro could save me an hour of battery life, if some of those tests on those chips were accurate. It would really help to have a new model with a larger cache and a faster clock speed too. I plan to visit Apple either tomorrow or sometime soon, but I fear that may not solve anything.
Any recommendations on my next step? I guess that if I could get the Genius I talked to last time and make him hold up to his "promise to replace it", I'd be OK, but you never know.
-BMF

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