MacBooks forum

Question

MacBook Pro Crashing Frequently. Please Help.

by NNMacBook12 / May 28, 2017 6:45 AM PDT

After about an hour of using my MacBook Pro (2010-2016) it crashes and provides a crash report (seen below). Sometimes even after restarting it remains in a crash loop, even causing it to intermittently begin to beep. When it does crash the only thing I can do is to not use it for a while and then it works fine for, again, on average of an hour or so. Recently, I was instructed by the Genius Bar to buy a new hard drive (Samsung Evo SSD) and though my computer works a a lot faster the issue still persists. Please help.

macOS Sierra 10.12.5
MacBook Pro (13-inch, Mid 2010)
Processor: 2.4 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 320M 256 MB

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Clarification Request
Error Report
by NNMacBook12 / May 28, 2017 6:47 AM PDT

Anonymous UUID: DE6274A2-4648-F012-2BBC-EC59B8F19AD7

Wed May 17 16:13:43 2017

*** Panic Report ***
panic(cpu 0 caller 0xffffff800e2011bd): Kernel trap at 0xffffff800e16fb13, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000024, CR3: 0x00000000859b1000, CR4: 0x0000000000002660
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000246
RSP: 0xffffff80159e3ba0, RBP: 0xffffff80159e3bd0, RSI: 0xffffff801e98b4e8, RDI: 0xffffff8012501720
R8: 0x0000000080000000, R9: 0xffffff8013f07378, R10: 0x0000003fffffff00, R11: 0xffffff800e8e58c0
R12: 0xffffff800e8e58c0, R13: 0x0000000000002000, R14: 0xffffff8014100f08, R15: 0x0000000000015000
RFL: 0x0000000000010282, RIP: 0xffffff800e16fb13, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000024, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff80159e3830 : 0xffffff800e0ec3ec
0xffffff80159e38b0 : 0xffffff800e2011bd
0xffffff80159e3a90 : 0xffffff800e09d543
0xffffff80159e3ab0 : 0xffffff800e16fb13
0xffffff80159e3bd0 : 0xffffff800e15a094
0xffffff80159e3c50 : 0xffffff800e159aa9
0xffffff80159e3c80 : 0xffffff800e15c75c
0xffffff80159e3cf0 : 0xffffff800e15c0c1
0xffffff80159e3d30 : 0xffffff800e15dd3e
0xffffff80159e3d60 : 0xffffff800e16ab55
0xffffff80159e3f30 : 0xffffff800e2015ec
0xffffff80159e3fb0 : 0xffffff800e09d455

BSD process name corresponding to current thread: update_dyld_shar

Mac OS version:
16E195

Kernel version:
Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64
Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0
Kernel slide: 0x000000000de00000
Kernel text base: 0xffffff800e000000
__HIB text base: 0xffffff800df00000
System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 941447823970
last loaded kext at 11880532352: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8f2f7000, size 69632)
last unloaded kext at 337066373588: com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0xffffff7f90784000, size 24576)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.23.17
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 279.48
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleSMCLMU 208
com.apple.GeForceTesla 10.0.2
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.9.14
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.driver.AppleIRController 341.2
com.apple.driver.AppleUSBTCButtons 252
com.apple.driver.AppleUSBTCKeyboard 252
com.apple.driver.AppleUSBCardReader 404.50.6
com.apple.iokit.SCSITaskUserClient 394.50.1
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.iokit.AppleBCM5701Ethernet 10.2.9
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleFWOHCI 5.5.5
com.apple.driver.AppleAHCIPort 326
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 219.0.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.14.41
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.2
com.apple.iokit.IOFireWireIP 2.2.7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.nvidia.classic.NVDAResmanTesla 10.0.2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSurface 159.6
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IONDRVSupport 514.10
com.apple.iokit.IOGraphicsFamily 514.10
com.apple.driver.AppleSMC 3.1.9
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.driver.AppleUSBMultitouch 258
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1
com.apple.iokit.IOUSBMassStorageDriver 131.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 266.50.1
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IO80211Family 1200.12.2
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBOHCIPCI 1.1
com.apple.driver.usb.AppleUSBOHCI 1.1
com.apple.iokit.IOFireWireFamily 4.6.6
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.1
com.apple.driver.usb.AppleUSBEHCI 1.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

All Answers

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Answer
At that age machine
by R. Proffitt Forum moderator / May 28, 2017 7:09 AM PDT

I've seen the GPU fail as well as the heatsink compound need replacing. If this was mine I'd do the heatsink cleaning and compound work first since it's cheap. If you don't do your own work, get estimates to have this done.

Yes, a failing HDD could cause this but you are dealing with an older machine so you have to temper how much to invest in it.

Collapse -
Thanks. To Add To My Original Post.
by NNMacBook12 / May 28, 2017 8:22 AM PDT
In reply to: At that age machine

One thing I did not mention in my first post is that I'm finding the MacBook to be warm/borderline hot the majority of times when I have these issues. After allowing it to sit for a while as previously described the unit cools and works well.
Also of note, immediately prior to crashing, horizontal mid-screen lines of blurred colors appear. This is in the second or two that the computer becomes unresponsive and always proceeds the crash.
Thanks again. Hopefully this more accurately describes my issue. I look forward to any future input you or anyone else may have.

Collapse -
You are describing overheating issues.
by R. Proffitt Forum moderator / May 28, 2017 8:49 AM PDT

As to the warm/borderline I find some freak out that after we clean and install new compound the case temp increases. That's a GOOD SIGN that heat is being pulled out of the hotter spots.

-> This overheating is aging parts fast. The longer you put off this minor work, the higher the chance the GPU or other part will fail and result in replacing the motherboard.

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Point Very Well Taken And Request For Solution Steps.
by NNMacBook12 / May 28, 2017 1:52 PM PDT

Got it. I understand and thanks a ton. Can I ask you to list out what numbered steps you would take if you were in my current position. Especially in light of what you mentioned earlier as far as getting estimates with regard to the heatsink cleaning, compound and GPU issues? I have no experience with this type of work.
Thanks again.

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I suggest you have the work done.
by R. Proffitt Forum moderator / May 28, 2017 1:59 PM PDT

As this is your first laptop repair job, and what's at risk, this is where you watch others first before you do your own.

Get estimates. It's cheaper than a new laptop or board.

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