Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

Macbook OSX 10.9 sign on suddenly not possible, HELP please!

Nov 26, 2013 9:54PM PST

I have one of the last white unibody MacBooks (2010). It is updated to OSX 10.9, all other applications are also uptodate. This morning, I had connected an external hard disk to run a backup. When I got back after an hour, the computer had shot down by itself. I restarted it without disconnecting the ext. hard disk. At the password prompt, I entered my usual password. Response: wrong password. I retried 3 times. Same response. It IS the correct password, I use it many times every day. I then signed on using the recovery key (fire vault) password, which worked.
Signing out again to test, if all was OK, I encountered exactly the same problem. It is only possible to activate computer through recovery key. Same goes, when I sign on with my "Admin" account, the (correct!!) passwords are not accepted! Can anyone please please out there help me??

Discussion is locked

Grandmother45 has chosen the best answer to their question. View answer

Best Answer

- Collapse -
Booting from external?
Nov 27, 2013 5:53AM PST

Perhaps your system is booting from an OS on the external hard drive and you have changed your password since that version of the OS.

Did you try to login using old passwords?

You did not indicate if you are unable to login (using your current password) when booting up with the external hard drive disconnected.

- Collapse -
Thanks!
Dec 3, 2013 1:31AM PST

Thanks for your help, it actually probably Happy turned out to be a combination of booting from the external hard disc and also something to do with the Mac Filevault. Things only got back to normal, when I had disconnected it (which took a couple of hours to undo...Sad and also of course disconnected the ext. disc.

- Collapse -
Answer
reset the admin password.
Nov 27, 2013 4:01AM PST