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I am getting a "folder with a question mark" when I turn my laptop on. Please help.
Thank you
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That means that the computer's not finding a bootable partition on the disk. I'd do an Apple Hardware Test from the DVD that was included with the MacBook. If it reports no problems, install OS X again, using the Archive and Install option to save existing data. If it does report a problem with the hard drive, it'll probably need to be replaced.
My husband used to take care of this, he just passed away.
I have a few DVD's, we have a desktop and a laptop both MAC, all software is mixed together, can you tell me which one I should be looking for please
Thank you for your help
The software on the DVD's shouldn't be mixed if they came separately.
Can you tell us the full titles/descriptions of those "few DVD'S"? Then probably we can tell which one you should use and maybe even how to use it.
Kees
I am not able to find the operating system, how do I replace the hardrive/operating system.
Thank you
is to take the machine to an Apple Authorised Service Provider.
To replace the missing DVD's you will need to purchase the Operating System again.
An AASP will replace the drive and install the original OS back onto it for you.
P
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