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Question

MacBook Air help!

Oct 11, 2018 8:27PM PDT

Soooo I love my MacBook Air and I have never had problems with it until today! I bought it about 2 years ago. Today I tried logging and it wouldn’t go in. I thought it was maybe the password so I changed it. Then the letter “a” would work. I changed it again without using the letter a but still didn’t work. At the bottom it says something about restart your computer and pressing the computer on (like a reboot) so I did and a screen popped up and I pressed “English” than it gave me 3 options. At the top it says password reset. It than says “forgot password” , “password doesn’t work”, “keyboard doesn’t work”. I tried all of them but nothing works! The second and third will not take my password! It’s called the FileVault.....I just want to log onto my computer!

Discussion is locked

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Answer
One of the reasons I don't like full disk encryption.
Oct 12, 2018 8:54AM PDT
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Answer
Not Hopeful
Oct 13, 2018 2:23AM PDT

If your system disk is full disk encrypted (Filevault) you are going to need the get the password into it to unlock it. If you can't, the system is likely toast but if the data was important enough to encrypt you will have made regular backups of it, so a wipe and reload shouldn't be too onerous.

Not sure what your comments about the "a" key mean - is the key stuck or not working? Will an Air accept an external keyboard (never used one)? If so, plug one in and try to login with that, assuming you know what the password actually is.