Well, I've come to learn over the years that sometimes you need to let children burn their hands on a stove so they learn why you don't touch hot things. Trying to be nice to people all the time isn't always the most effective, and is rarely the most efficient, method of getting the point across.
I've found that if you're nice to people, holding their hands the whole time, all you really tend to end up doing is teaching those people to come running to you every time they have a problem. They never learn to do for themselves, instead they rely on others. It's called learned helplessness, and I want no part of it. My aim is to teach people how to help themselves, not be your friend, hold your hand, or anything like that.
Think of me more like a drill instructor. I am not your friend, I am not your therapist, and I am not your butler. My job is to prepare you for what is to come. There won't always be somewhere there to pull your feet out of the fire, so you need to learn how to stand on your own.
I could politely tell you time after time after time after time after time... after time... The importance of a backup solution. Until it actually happens that you've lost data, or are faced with the very real possibility of losing data, that point never really gets driven home. I'm betting you'll never go without a backup again after this ordeal.
Many years ago, in another lifetime, I worked at a McDonalds and was a trainer. Everyone absolutely hated the way I trained them, but all of my "students" were among the best at those jobs.
And no, I don't run a recovery services firm, nor do I work for one now or at any point in the past. If I did, don't you think I might have "suggested" the name of a good place to send it? If you're going to make a baseless accusation like that, let's at least put a modicum of thought into it first.
Finally, this is an all-volunteer forum. I come here to offer my time and expertise freely. And even if I didn't, it's a FREE service, yet you still have the gall to complain about it. The nerve, or downright ARROGANCE, to think that YOU actually DESERVE some kind of preferential treatment. You're not even PAYING for it. The narcissistic arrogance of that just makes me weep for the future you (and to be fair, plenty of others) represent. You don't like the advice I give, you're free to shop around.
And before anyone bothers to ask, yes, I actually practice what I preach. I try and make it a point to be exceedingly courteous to customer service people. I recognize that their day is generally spent with people who whine and generally think that they are the center of the universe and the company the CS rep should feel honored that this person buys one or two things a year from the place. And cheap things too, not big ticket items with a fat profit margin. I always make a point to thank the person, and try to make the transaction as smooth as possible for them. I know if I had their job, by the end of any given day, I'd probably be giving serious thought to a tri-state killing spree. So I do my small part to try and make it that much easier. By the time I pick up the phone, I generally have already worked out that it's some issue I can't resolve on my own, and have a pretty good idea of what is a reasonable expectation of them. I don't raise my voice, I don't hurl insults, I say please and thank you, and I don't blame them for stupid policies they have to follow and have no control over. It may not be much in the grand scheme of things, but it's all I have to offer.
In any case, I'd suggest dismounting that high horse of yours for a time. This is a free service essentially run by a group of volunteers. Be grateful anyone comes here to answer your question at all, rather than complaining about the answer you got. Think about things from my perspective for a bit, and then tell me you wouldn't be a bit miffed over your comments.