MacBooks forum


Mac can't connect to iCloud

by LolaAngell33 / May 24, 2016 12:24 PM PDT

For several days when I open my Mail, I get a pop-up saying "This Mac can't connect to iCloud because of a problem with (my old e-mail address) Open preferences to fix this problem." Then I have the option of clicking on "Later" or "iCloud preferences." I have tried to do as suggested but I can't get anywhere because it still shows my old e-mail address and I can't find a place to change it. I probably had the old address then but there must be somewhere to change it. I'm sure I'm not the only one to change e-mail servers.

Thanks, Old Granny Lola

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All Answers

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Open System Preferences and go to the iCloud icon
by mrmacfixit Forum moderator / May 25, 2016 3:48 PM PDT

On the left hand side, under your picture (youmay not have one) you see your name and underneath that, your email address.
Bottom of that column is a Sign Out button.
Click it and signout of that iCloud account.
Now sign back in using your new email address, the one associated with your Apple ID.

The above assumes that you changed the email address of your Apple ID when you got rid of the old email address.

hope that helps


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Can't connect to iCloud
by LolaAngell33 / May 26, 2016 9:57 AM PDT

OK, P, I did as you suggested, was able to change my email address and now have two mail accounts; iCloud and Yahoo... however, now, I can't sign into my Apple Mail. It's my main mail account. When I try to set it up, the "box" is asking for info for the incoming/outgoing mail server. I know that I had this info at one time but apparently didn't write it down In my little pink book. Any suggestions on where I might find it? What a pain.... we're leaving tomorrow for a camping trip and I was thinking of taking my MacBook with me. Shucks!

Thanks, Old Granny Lola

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Open System Preferences...
by LolaAngell33 / May 26, 2016 2:46 PM PDT

Thought I'd best let you know that since I can't log in to my Apple mail I will be checking here often to see if someone has found a solution for me.

Thanks, Old Granny Lola

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Take it with you anyway.
by mrmacfixit Forum moderator / May 26, 2016 5:11 PM PDT

What is your primary email address? The one you want to configure the Mail app for.

No need for the whole address, just the piece after the @ symbol.

Email addresses that end with .mac .me .cloud
If you have one of those three email addresses, or even all three, then you have iCloud mail which is easy to set up.

Take a look at this Apple page:

See, the Macbook will come in handy on your trip after all


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Possible solution
by Gruffboy / October 13, 2016 12:27 AM PDT

Start your Mac in safe by holding the shift key as soon as you hear the start-up tone. Keep holding it until the progress bar appears.

Now, when the Mac has started, remove your iCloud account using settings>iCloud.

I don't think it matters if you keep iCloud files on your Mac (when prompted to make a decision).

Now add the iCloud account again.

Stay in Safe Mode for a while and check that the iCloud email account is working.

If all seems to be okay (if iCloud mail is now working) re-start the Mac in normal mode by just re-starting without holding down shift.

You may find that the problem is now fixed.

If not, and if iCloud email worked in Safe Mode, the chances are that there is some third party app or an extension causing problems.

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(NT) Why are you telling me to do what I already suggested?
by mrmacfixit Forum moderator / October 13, 2016 4:40 AM PDT
In reply to: Possible solution
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Re-read post
by Gruffboy / October 13, 2016 12:36 PM PDT

Why am I repeating what was already suggested?

Because it wasn't suggested. There is no mention of Safe Mode. Re-read the post.

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Had you read the reply to my post,
by mrmacfixit Forum moderator / October 13, 2016 4:13 PM PDT
In reply to: Re-read post

you would have seen that the problem no longer existed




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Apple id / iCloud issues also.
by Chaotischer / May 27, 2017 12:18 AM PDT

Hello dear. I've read the help you gave about the email above and I have almost the same problem except that my issue is that I can't connect to my ICloud of my Mac mini (late 2012 - macOS Sierra) . Thus , I can connect to my iPhone and iPad mini with the same Apple ID . And even if I try to sigh out from the Acount of iCloud to my mac it still asks me my Apple ID which is paradox , cause says/insists that is wrong .
Should i try it to safe mode ?
What other options do I have ?

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It does not matter what type of Mac you have,
by mrmacfixit Forum moderator / May 27, 2017 7:17 AM PDT

they all use the Mac OS which means that the "fix" should work on virtually all Mac's.

your mac seems to be telling you that you do not know your Apple ID and/or your Apple ID password
Yes, I realize that your other Mac is currently connected to the iCloud but I wouldn't mind betting that if you tried to disconnect from the iCloud on the Mac that is currently connected, you would have the same problem as you have on the mini.
Best bet here would be to hit the "I have forgotten my password" link and change your Apple ID password. Once you have done that, you can easily connect both your machines to the iCloud using the same Apple ID.
This is the page for resetting your Apple ID Password:

Good Luck


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I've change my Apple id indeed !
by Chaotischer / May 27, 2017 11:12 PM PDT

I've done all the steps also with security questions and change my id - it works to my iPhone device , my tablet but not to my Mac mini again Sad .. it keeps telling me that is wrong password!ive check also the keyboard not to have some kind of button "bad"function=everything works..
Do you think is there any other solution before I proceed to a totally erase from
Other device to my Mac mini?
I appreciate your help and thank you in advance !

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Safe mode
by Gruffboy / May 28, 2017 1:39 AM PDT

Changing your password won't help.

Have you started your Mac in "Safe Mode" and tried to login from Safe Mode?

It not, then try it: press and hold shift whilst the Mac is starting and until you see the Apple logo/progress bar. Make sure you have started in Safe Mode.

Then try to login to your iCloud account.

You don't need to reformat your Mac.

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Doesn't really works either in safe mode!
by Chaotischer / May 28, 2017 9:03 AM PDT
In reply to: Safe mode

Even in safe mode , I tried to sigh in with my id and password to my iCloud but gives me this msg :
"This action could not be completed , try again"
I've checked also the disk for faults or errors , but nothing seems to be appear . Is just only that. It doesn't really let me connect to my iCloud ?!? ....

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Exactly where are you getting this,
by mrmacfixit Forum moderator / May 28, 2017 10:29 AM PDT

"wrong password" error message?

Do a step by step for us, all the way from the desktop to the point at which you get the error


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Safe mode
by Gruffboy / May 28, 2017 10:32 AM PDT

Boot into Safe Mode again.

Remove your iCloud account from the Mac (settings>iCloud).

Then add your iCloud account.

All of the above whilst in Safe Mode.

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Changing her password to something that
by mrmacfixit Forum moderator / May 28, 2017 10:41 AM PDT
In reply to: Safe mode

she is absolutely certain that she knows, gets rid of one more possible avenue for failure.

I'm interested in finding exactly where and when she sees the error mess.


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by pri-pri / January 30, 2017 6:57 AM PST
In reply to: Possible solution

Thank you for this! Worked like a charm Happy

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THank you!
by gnossos2004 / December 25, 2016 4:24 PM PST

Message so annoying your solution so simple

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You're welcome
by mrmacfixit Forum moderator / December 26, 2016 6:25 AM PST
In reply to: THank you!

Pleased it worked for you


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