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Mac Applications forum

Question

Mac Adobe InDesign freezes on opening

by bbkeating / May 24, 2011 4:45 AM PDT

I have done everything I can do and have gotten help from 2 people on the internet thru Adobe. I have gotten two suggestions which I followed to the letter and still my InDesign CS5 freezes on opening. I have reinstalled to no avail after uninstalling and using the Cleanup Tool for CS5. Any ideas will be appreciated on how I can get this to work.

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All Answers

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Answer
Check to see if another account works
by sturner--2008 / May 24, 2011 6:06 AM PDT

Create a new account, on your Mac, and see if InDesign opens normally in it. If it does, then there is a corruption in your normal account.

Your recommended course of action at that point is to back up all of your data, and do a clean install of the OS. Then reinstall all of your programs, and restore your data to the hard drive.

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Or better yet, if all went well with InDesign using the new
by mrmacfixit Forum moderator / May 24, 2011 11:29 AM PDT

account, transfer all your data from the old account, via the Shared Folder, into the new account.

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Answer
Try this...
by susiecc / May 25, 2011 2:55 AM PDT

Many times the problem is related to damaged preferences or font problems.

First, go to your user area (house), go to Library in there and go to preferences. Make sure you are in your own Library and not in the system library. In the preferences folder, there should be a folder for Indesign preferences. Pull it to your desktop. That preference set can sometimes get damaged.

Next, if you are loading fonts through Fusion or FontAgent, clear the fonts out...not just the sets, the fonts themselves.

Finally, shut your machine off completely, wait a second and reboot holding the shift key down. This was the old Classic extensions off feature of the Mac, but now it puts you into something called Safeboot. Once the system comes up, it should say Safeboot on the screen. Now, shut the machine off again. Once it's completely off, restart normally.

Now, try launching Indesign.

This may work. I have found that Indesign is quite sensitive to fonts. This will refresh the Indesign preferences.

Make sure, however, that you are only in your profile when you pull the prefs.

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