is probably possible, however, it might ask for the original XP disk which is long gone because it got warped from heat and wouldn't even go into the cdrom...also a system restore would just put back the same XP version he already has, which is basic to put it mildly.
I had forgotten to tell him to put the slash into the sfc command so possibly once he is back from the ship (he's Navy) this afternoon I can have him try it again with the new cd I sent him.
If that doesn't work, I think I'll tell him to make sure he's got everything backed up to the external drive and then just format with the new cd and start over. Heather (his wife) had had problems while he was deployed to Iraq getting the laptop to even boot up, but over the phone I got that taken care of and it's only recently now since the move over the weekend that he can't get online with it and the tech at Cox Cable suggested the firewall.
That's when I discovered that the new cd had never been installed on it and he was running the original XP Home from Gateway on it. He got the laptop four years ago when he first was stationed to Pensacola, and it's never dawned on me that he probably had the original XP Home that came out...minus the service packs.
Evidently they didn't realize their ETrust antivirus had probably expired and isn't functioning with updates by now anyhow, but he can't get back on line yet to get the newest version so I just had him uninstall it for now in case it was what was stopping him from getting on line.
He "may" have SP-1 by now, because there is some type of firewall showing when you get into the properties of Local Connection; however, it's definitely NOT the Security Center type of firewall tab that you get with SP-2. It was so unrecognizable by me with how he was describing it that I thought perhaps he actually had installed ETrust's firewall, but that's not it either.
I'll have him back up his email and addressbook, and Favorites in addition to the other deployment pics, etc. and get the laptop cleaned up with a new install of XP Pro. Seems to be the best route to take rather than figure out all the rest of the stuff that isn't working right anyhow with no explanation for it.
Hopefully, that laptop isn't proprietary to the original disks........I had Heather describe the original XP Home install disk to me when we were working on it before and t didn't sound like any restore/recovery disk I've encountered with rebuilds and repairs I've done on systems here.
Right now they are down to only having the laptop to use because the computer I rebuilt for her (desktop type) has a bad power supply and they haven't gotten around to doing anything about that so hers is out of commission completely for now. The laptop is the only way they communicate when he's out on blue water now so it's important to them to have it up and running right.