This runs Windows 8.1 RT so if there is an app issue it's unlike your run of the mill Windows PC. OK, let's recap. Windows RT is not open to you installing anything you want and if an app is doing something bad then unlike a PC where they can claim your PC isn't up to the task you take them to task for the issue.
In other words you found a defect and must decide what to do. Frankly I would return this since even Microsoft is telling us they are dropping support in about 4 years. http://www.neowin.net/news/microsoft-ends-mainstream-support-for-surface-2pro-2-on-april-10-2018
I won't mince words here. This is not a Personal Computer system. And you have reported this one is not working for you. Get out while you can.
Bob

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