"Low disk space" on empty laptop

Nov 22, 2017 6:15PM PST

One year ago, I purchased a 32 GB laptop (terrible idea!). Shortly after buying it, I began getting messages that my computer was low on memory, so I tried to clear space by transferring all my files to a USB, deleting programs that seemed unnecessary, and even forcibly deleting preinstalled apps.

Somehow the more I deleted, the fuller the disk became! I am now trying to reset my PC, but am unable to do so because "more free disk space is needed," but there is nothing on my computer left to delete!

Please advise!

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Clarification Request
(NT) Did you empty the Trash?
Nov 22, 2017 6:17PM PST
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(NT) Yes
Nov 22, 2017 6:20PM PST
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this is windows computer?
Nov 22, 2017 6:29PM PST

The "hard drive" is probably SSD or some other flash media, so defrag is out. In windows you could delete the hibernate file, the pagefile and then reboot, see if you gain some space back. Also turn off fast boot for now.

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Nov 23, 2017 9:41AM PST

I deleted apps, programs, program files, and updates.

I already ran disk cleanup and limited virtual memory size, but that didn't do much.

I also downloaded a program called reimage repair, but there's not enough disk space to run it.

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Clarification Request
May 18, 2018 2:32PM PDT

I'm having the same problem but mine is updating and I need to update it and I have a BAD BAD pc so I have low space and its worst it has low space (29 GB) and most of it is settings idk what to do ;C

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Have You Tried The Steps in This Thread Yet?
May 18, 2018 6:22PM PDT

Read the suggestions and follow them. If that doesn't get it done, then please start a new thread with more information about your computer and why it's such a "BAD BAD pc".

Hope this helps.


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Disk space
Nov 23, 2017 5:08AM PST

I hope you did not delete those programs.
If you did you left a mess behind.
The proper way is to uninstall them.

Look into disk's a windows tool and should be on your machine.

Grab a copy of ccleaner free.
Run a pass with default settings and see what it says.

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(NT) Disk cleanup created 1 GB of free space, now I need 4 more!
Nov 23, 2017 10:18AM PST
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Free space
Nov 23, 2017 12:47PM PST

What did ccleaner show?
What did deleting restore point show?

You might be confusing a factory restore with a restore from within windows.

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Nov 23, 2017 5:16PM PST

CC cleaner deleted a bunch of system and browser files.

Deleting all restore points didn't seem to do much. It might have cleared .05 GB of space

What I'm attempting is to do is to Reset my PC and reinstall windows. (It's an option under settings > updates and security > recovery.) I'm hoping that will undo any of the damage I did with all my deleting.

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Nov 23, 2017 7:07PM PST

If you can't get the restore from within windows to function look into a FACTORY restore.

Be aware this will return the machine to the way you bought it.

You will lose everything you have added.

If that does not work then the machine is busted.

32GB pre-format is going to be a constant fight to keep free space.

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(NT) Sounds like a good solution
Nov 23, 2017 7:14PM PST
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Sounds like a good solution!
Nov 23, 2017 7:16PM PST

I would love to reset it some other way. How do I do that?

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Factory restore
Nov 23, 2017 7:33PM PST

You need to look in your manual.

It might be a partition accessed with some F key at boot.

It might be some media you should have made when the machine was new.

It might mean contacting the maker of this pc and asking about buying the factory restore media.

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Re: low disk space
Nov 23, 2017 5:34AM PST

And did you delete all system restore points?
The more programs you delete, the fuller it becomes!

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(NT) I don't think I deleted restore points
Nov 23, 2017 10:17AM PST
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Re: didn't delete restore points
Nov 23, 2017 2:39PM PST

Then do that and see if it frees disc space. Also use the "advanced" of "clean system files" in the disk cleanup wizard.

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Nov 23, 2017 5:28PM PST

I deleted restore points, but it seems to have already been deleted so that didn't create more space.

I don't see "advance" under disk clean up, but I did click "more options" with the options of deleting programs, updates, restore/shadow copies. I deleted almost everything.

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These 32GB wonder machines.
Nov 23, 2017 9:46AM PST

Often I have to factory reset to really clean them up. Remember these models are pretty much for cloud users. Everyday PC users will lose a lot of time trying to use them like a normal PC.

Install a few apps, put your files on the cloud or USB sticks and backups and you can eek by.

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The problem is that I can't reset my PC.
Nov 23, 2017 10:16AM PST

I already put all my files on a USB and deleted almost all the programs. There are less things stored on the computer now then when I originally purchased it, which is I don't understand how there is no disk space.

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Now I have to write defective product.
Nov 23, 2017 10:45AM PST
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Nov 23, 2017 5:33PM PST

This is the laptop.

It only allows me to reset if there is 5 GB of free space. The model doesn't seem to be defective, but I must have messed up the software and storage with all my deleting.

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I'm calling it defective.
Nov 23, 2017 5:42PM PST

If you did all the above, and the factory restore fails, then it's a defective model.

You can get so much more for that dollar. My brother and I have a few of the Probooks in question. Very nice machines for the buck.

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Re: 5GB
Nov 25, 2017 12:53AM PST

Download and install Treesize Free from (yes, it's free) and use that to check where all your 27-32 GB is used (it must be more than 27, or you would have 5 free from the 32). Then delete until you're below 27.

Here, for example, I've 18 GB in c:\windows\winsxs alone. Since it's part of Windows, it will be filled again by the reset, as far as needed.

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Jan 23, 2019 8:44AM PST

This helped out soooo much. Turns out I had 230 GB stored in Windows\Temp that wasnt being erased. Freed that up and I have so much space now.

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what laptop is it?
Nov 23, 2017 10:59AM PST

Ever thought of using Mint Linux instead? I've used my latest install since 2014 and it's only 45 GB room I allowed for it, and still has 11 GB room left in it now.

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Nov 25, 2017 4:43PM PST

What worked was using another computer to download Windows 10 onto a flash drive, and then using that flash-drive to reset my computer.

Thank you all for your help!

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