Sadly, there is no standard on how to do this and your post didn't share enough details to note how to do such on your (unknown make/model) machine.
My scanner was not responding (although it lit up and the initial menu came up) so I tried to uninstall and reinstall the program. Uninstall was successful, of course, but when I tried to reinstall, my computer told me the program could not access my USB port and that I needed assitance to "turn on the USB support in BIOS."
Can anyone help me with that?
Thanks for your "try," but I'm afraid I'm too much of an amateur to use the information.
I have a HP Pavillion with Windows ME. My scanner is also an HP, ScanJet 3300C.
It was working, and then just wouldn't "respond." So, like all dangerous amateurs, I thought I would just uninstall the program and reinstall it to get it to work.
Naturally, the uninstall worked like a champ. But when I tried to reinstall with my program disk, I got the message that "setup program was unable to turn on the USB" and that I should get my hardward manufacturer to help me turn on the USB support in BIOS.
Try http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07727&product=364065&dlc=en&lang=en which notes the F1 key on boot and hopefully this article will take you to the right menu.
If you want more specific help, the model of the machine may be required.
Best of luck,
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?