Sadly, there is no standard on how to do this and your post didn't share enough details to note how to do such on your (unknown make/model) machine.
My scanner was not responding (although it lit up and the initial menu came up) so I tried to uninstall and reinstall the program. Uninstall was successful, of course, but when I tried to reinstall, my computer told me the program could not access my USB port and that I needed assitance to "turn on the USB support in BIOS."
Can anyone help me with that?
Thanks for your "try," but I'm afraid I'm too much of an amateur to use the information.
I have a HP Pavillion with Windows ME. My scanner is also an HP, ScanJet 3300C.
It was working, and then just wouldn't "respond." So, like all dangerous amateurs, I thought I would just uninstall the program and reinstall it to get it to work.
Naturally, the uninstall worked like a champ. But when I tried to reinstall with my program disk, I got the message that "setup program was unable to turn on the USB" and that I should get my hardward manufacturer to help me turn on the USB support in BIOS.
Try http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07727&product=364065&dlc=en&lang=en which notes the F1 key on boot and hopefully this article will take you to the right menu.
If you want more specific help, the model of the machine may be required.
Best of luck,
Sublime suburban chariot
High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.