Windows Legacy OS forum

General discussion

Lost scanning

by Bev Mohler / June 27, 2005 2:00 AM PDT

My scanner was not responding (although it lit up and the initial menu came up) so I tried to uninstall and reinstall the program. Uninstall was successful, of course, but when I tried to reinstall, my computer told me the program could not access my USB port and that I needed assitance to "turn on the USB support in BIOS."

Can anyone help me with that?

Bev

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Try...
by R. Proffitt Forum moderator / June 27, 2005 2:03 AM PDT
In reply to: Lost scanning
http://www.usbman.com which notes "enable USB in the BIOS."

Sadly, there is no standard on how to do this and your post didn't share enough details to note how to do such on your (unknown make/model) machine.

Bob
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Lost scanning
by Bev Mohler / June 28, 2005 9:34 AM PDT
In reply to: Try...

Bob,
Thanks for your "try," but I'm afraid I'm too much of an amateur to use the information.

I have a HP Pavillion with Windows ME. My scanner is also an HP, ScanJet 3300C.

It was working, and then just wouldn't "respond." So, like all dangerous amateurs, I thought I would just uninstall the program and reinstall it to get it to work.

Naturally, the uninstall worked like a champ. But when I tried to reinstall with my program disk, I got the message that "setup program was unable to turn on the USB" and that I should get my hardward manufacturer to help me turn on the USB support in BIOS.

??

Bev

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Very slim information to work with.
by R. Proffitt Forum moderator / June 28, 2005 10:24 AM PDT
In reply to: Lost scanning
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