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Lost RESTORE function in Windows 7

by zeebell / February 27, 2010 5:38 AM PST

Dell Intel Core 2 Duo Processor E7500 Computer
Inspirion 545s 00
Windows 7 Home Premium 64-bit
6GB Memory
750GB Hard Drive

I use Paint Shop Pro Version 7 on my new Windows7. It's an older program, however, it did install and has been more functional on Win7 than on my previous XP computer, which doesn't make sense to me.

Anyway, I tried to use the HELP feature within PSP7 today found that I no longer have that feature. I did some research and found that with Windows 7, the HELP feature in several programs is no longer there. A fix was suggested which was to download the appropriate KB917607 (WinHlp.32.exe for Windows7), installed and the HELP would return.

Well, I did that and then when running the HELP, it did open, but said it could read one macro. I uninstalled that since it was of no use.

I also did a system restore and now find that I no longer have that function -- it's gone -- YIKES! The message that I get says:

System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details: System Restore failed to replae the file (C:Windows) with its original copy from the restore point. An unspecified error occurred during System Restore. (0x80071a90)

You can try System Restore again and choose a different restore point. If ou continue to see the eror, you can try an advanced recovery method. For more information, see WHAT is RECOVERY?

I tried 3 different restore points and got this same message each time. When looking at What is recovery, it sounds like I must do a reinstall of the entire OS.

Is there a way to get my restore back without doing a complete revamp? Heaven forbid -- I've only had this computer for about 6 weeks, but it has a lot of stuff on it -- which I need to back up anyway. I really don't know how to do a complete reinstall anyway.

Thanks for any help on this. It just blows my mind that one stupid Microsoft Windows Update would break the restore function.

Julea

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