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lost log on password

by rickborg / June 23, 2009 1:57 AM PDT

my sister lost her log on passw can anyone help recovering?

also her cd drive won't eject

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Not got a lot going on for her there
by mrmacfixit Forum moderator / June 23, 2009 3:27 AM PDT
In reply to: lost log on password

The password can be reset but that involves booting from the OS X installation DVD. She does have those?

If you had ventured to tell us what sort of Mac she had, and what version of the Mac OS she was using, help on the none ejecting CD drive would have been easier to give.

What has she tried to remove the CD that may, or may not, be stuck in there?

P

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mac os
by rickborg / June 23, 2009 5:49 AM PDT

I asked her she didn't know.

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OK,
by mrmacfixit Forum moderator / June 23, 2009 9:06 AM PDT
In reply to: mac os

time for plan B.

We are still missing one answer from my last post though but I guess we'll have to live over it but here are 6 more that may help.

1. What type of Mac is it? Laptop or Desktop or Tower?
2. Is the CD mounted on the desktop?
3. Does the CD drive make any noise when she attempts to eject the CD?
4. What happens if she reboots the machine and holds down the Mouse button when the chimes happen and then keeps it held down?
5. Is the CD drive a slot loading drive or does it have a tray that comes out?
6. Does she have any of the disks that came with the computer? Specifically an installation disk.

P

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Changing Password
by jedirock / June 23, 2009 6:29 PM PDT
In reply to: OK,

If she doesn't have any of those, there is another way I can think of to change the password, but it involves booting into command line mode. I'd consider it a last-ditch approach.

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mac
by rickborg / June 24, 2009 1:05 AM PDT
In reply to: Changing Password

she fixed the stuck cd sorry to say she knows nothing about computers and it is hard to teach her

thanks did all i could she has disks but that is little help

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She has the disks,
by mrmacfixit Forum moderator / June 24, 2009 3:46 AM PDT
In reply to: mac

which means that we can fix the password problem.

Boot the machine from the OS X installation disk.
Once it is booted, the OS installer will start.
Go to the first page and then stop.
In the Menu bar, at the top of the screen, choose Utilities/Reset Password. (if it is not under Utilities, search the rest of the the menu bar items.
Follow the instructions and reset ALL the passwords.
Quit the installer, the machine will reboot and she will be good to go.

P

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ox fix
by rickborg / June 25, 2009 12:06 AM PDT
In reply to: She has the disks,

my sister is a sweet person who finally went kicking & screaming into computer world. I'm her go to person and you xperts are mine. If I understand I can guide her.

You have given me enough to help her she just blocks out how to fix things I appreciate your help at least she has a puter less likely to get infected & she does no banking.

thanks much to all

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pass fix
by rickborg / June 25, 2009 12:12 AM PDT
In reply to: ox fix

forgot she lives in another state so even more difficult

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(NT) Yep, that could be a problem
by mrmacfixit Forum moderator / June 25, 2009 8:46 AM PDT
In reply to: pass fix
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Once you have this machine back up and running
by mrmacfixit Forum moderator / June 24, 2009 3:49 AM PDT
In reply to: mac

go to the Apple menu, top left of screen, and select About this Mac.
From the resulting window, make a note of the OS X version number, RAM and Processor.
Then select More Info.
From here you can get all the information about this computer.

Write it down for her and tell her not to lose it.

I bet she knows the make and model of her car, assuming she has one.

P

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