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General discussion

Lost Internet Connectivity after Virus warning

by jjgordon Apr 16, 2010 4:53AM PDT

My Dell 8400 suddenly lost the ability to connect to the internet after a failed virus attack that was quarantined by my Trend Micro Software. It keeps saying that connectivity is low or non existent, and the IP address is not my modem/router IP address. It pings back when I send a 127.0.0.1 output, but not with my home IP. I've connected and disconnected the modem/router many times, but the error is still there. My IP provider Time Warner said I needed to reinstall the Broadband Driver. Does this make any sense? Also, how can I do that if I don't have home access to the internet and those drivers? Is this sound reasoning. I am frustrated and exhausted trying to solve this problem. Can anyone help? I'm running on Windows XP

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Dell 8400 connectivity Prob

by jjgordon Apr 16, 2010 4:57AM PDT

To add to the previous problems information base, I got an HTTP, HTTPS, FTP Connectivity error when I tan the network diagnostics. What does this mean, and what can I do to fix this?

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Re: lost internet connectivity

by Kees Bakker Apr 16, 2010 5:03AM PDT

Things to try:
1. System restore back to before the infection started.
2. Download (on another PC) Winsockfix and see if that helps. For example from http://www.brothersoft.com/winsockfix-66663.html
3. sfc /scannow (the system file checker).
4. Find your Windows XP CD and do a repair install.
5. Find your system recovery media and bring the PC back to factory conditions.

Kees

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