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General discussion

Lost (& hopefully not gone forever) DVD & CD drives

by fkoczot Mar 19, 2007 11:10AM PDT

Go to my computer & the DVD & CD drives are not there.
System information-->CD rom--> empty
Device Manager-->DVD & CD have yellow mark
Click on either one "Windows cannot start the device because its configuration information ( in the registry ) is incomplete or damaged. code 19."

Help

Any valid & working suggestions????

Frank

Discussion is locked

2 Posts

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That's a well known issue.

by r. proffitt Forum moderator Mar 19, 2007 12:22PM PDT

Typing in CODE 19 in google.com finds this article.

http://support.microsoft.com/kb/314060

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That's a well known issue.

by fkoczot Mar 20, 2007 10:58AM PDT

Thanks for the quick reply. I tried method 1 & it didn't work.
I went to device manager, right on DVD drive-->uninstall it then reinstall it. Same with CD drive. Now both drives working properly.

Frank

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