General discussion

Lost folders on Outlook Express

Don't know what has happened but I turned my computer on and a load of folders had gone. |The folders were all linked to the inbox. I need that info....HELP!!!!!!

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Reply to: Lost folders on Outlook Express
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What does that mean?

"|The folders were all linked to the inbox."?

Do you mean shortcuts to OE folders on your Desktop?

What happens when you open OE? Are the folders there? If not, any error messages?

Don't forget the information requested in red;

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.


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Missing folders

The folders were all linked to the inbox and were on different subjects so that I could click on to find messages on different subjects quickly. These have gone. There are no warning messages no red print.

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I meant
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Missing Folders

What I mean is when you right click on inbox then on new folder I had a number of those folders. These are the folders that have vanished. Might they be in a compacted files file and where might I find that?


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Lost folders on Outlook Express

The article [Q313055] states that Outlook Express mail folders, e-mail messages, and Address Book are missing after you upgrade and occurs because the Windows XP file structure is different and the files for Outlook Express are no longer in the same location and this same anomaly can be experienced as explained in the article [Q295965] which states that when OE is started, some existing folders (Inbox, Drafts, and so on) or personal subfolders may be missing and can be caused if the file "Folders.dbx" (the Indexer) is damaged or corrupt. To resolve this issue, rename or simply delete the Folders.dbx file for the impacted identity, and then start OE which rebuilds it. Please be advised that this same anomaly may occur if this file for certain other folders is also either damaged or corrupted. This Knowledge Base article also provides a step-by-step procedure to help you find your previous mail, folders, and Address Book, and import them back into Outlook Express.

CAVEAT: The Folders.dbx file however keeps track of Active News Group Subscriptions too. Should this be important to you, do not delete it. If you do, that information will be lost. Again be advised, the file Folders.dbx is the file which categorizes and maintains the default mail Store, the user created OE folders, and default OE files. If a certain file or folder is moved or copied into the Mail Store inlieu of using the correct Import method, the Folders.dbx would not be aware of this change and therefore consider the replaced ?.dbx file or folder as corrupted. To make sure things are in sync if copying or moving either into the mail Store, delete the Folders.dbx file before starting OE to ensure that a new and accurate one is created. Even afterwards, perhaps simply deleting it and opening OE will fix you right up. Should the system have asked, "Overwrite . . ."? when a copy or move was performed, anything previously at that point was lost.

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Missing folders

Please note it appears to be only files I had tied into my inbox, files were used for specific information relating to comapnies, products for ease of searching. The address book is still there as are the sent files so it only appears to have affected the inbox and related folders.

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