Windows Legacy OS forum

General discussion

loss of .jpeg file extensions when down loading

When downloading images from the internet the only file extension available is .bmp, all other extensions including "all files" have been eliminated.
Both my computer expert and myself have spent hours talking to Microsoft, who are aware of the problem, but their solution is to uninstall and reload windows. This does not seem like the best option as there is no guarantee that the problem won't reappear in the new installation.
For some reason the people we've talked to refuse to escalate the issue to a higher level so we've not confident that we're getting the best information.My computer guy thinks the problem is with Windows however I have discussed this with friends that have AOL and they do not have this issue.
My Stats: 1.7 GHz Pentium 4, 512 MB RAM,Win XP Pro, two 80 GB hard drives. Use I.E. Explorer/Outlook Express.
Your thoughts on this matter will be greatly appreciated.

Discussion is locked
You are posting a reply to: loss of .jpeg file extensions when down loading
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: loss of .jpeg file extensions when down loading
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
delete all temporary internet files

In reply to: loss of .jpeg file extensions when down loading


Collapse -
Re:delete all temporary internet files

In reply to: delete all temporary internet files

Thanks for your interest in trying to solve the problem.
Your solution was one of the first we tried. I've reloaded I.E., cleaned out all offending files, etc.etc.
There's quite a bit of chatter on the Internet about this problem and a lot of potential fixes but, so far nothing has worked.
As I mentioned, we've talked to MS with no success..
they are aware of the problem but apparently it's not a priority for them to fix it or provide any info. other then reload Windows... NOT!
If you hear of anything else please keep me in mind.

Collapse -
Re:Re:delete all temporary internet files

In reply to: Re:delete all temporary internet files

I'm on AOL and this problem has happened to AOL users or at least part of it where when you go to save a web graphic you only get the choice of BMP. Most of the time it's because somone plays around with the settings and changes something. It's easily fixed on AOL by going into settings, preferecnes, internet properties and under the graphics tab you have to make sure never compress graphics is ticked or the other choices won't show up.

Collapse -
Re:Re:Re:delete all temporary internet files

In reply to: Re:Re:delete all temporary internet files

Sorry I meant when you don't have that setting right the only thing we get is the .art extension then when you tick it we get all other extensions to show up.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.