When downloading images from the internet the only file extension available is .bmp, all other extensions including "all files" have been eliminated.
Both my computer expert and myself have spent hours talking to Microsoft, who are aware of the problem, but their solution is to uninstall and reload windows. This does not seem like the best option as there is no guarantee that the problem won't reappear in the new installation.
For some reason the people we've talked to refuse to escalate the issue to a higher level so we've not confident that we're getting the best information.My computer guy thinks the problem is with Windows however I have discussed this with friends that have AOL and they do not have this issue.
My Stats: 1.7 GHz Pentium 4, 512 MB RAM,Win XP Pro, two 80 GB hard drives. Use I.E. Explorer/Outlook Express.
Your thoughts on this matter will be greatly appreciated.