Windows Legacy OS forum

General discussion

loss of .jpeg file extensions when down loading

by Smittys2 / April 21, 2004 3:45 AM PDT

When downloading images from the internet the only file extension available is .bmp, all other extensions including "all files" have been eliminated.
Both my computer expert and myself have spent hours talking to Microsoft, who are aware of the problem, but their solution is to uninstall and reload windows. This does not seem like the best option as there is no guarantee that the problem won't reappear in the new installation.
For some reason the people we've talked to refuse to escalate the issue to a higher level so we've not confident that we're getting the best information.My computer guy thinks the problem is with Windows however I have discussed this with friends that have AOL and they do not have this issue.
My Stats: 1.7 GHz Pentium 4, 512 MB RAM,Win XP Pro, two 80 GB hard drives. Use I.E. Explorer/Outlook Express.
Your thoughts on this matter will be greatly appreciated.

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delete all temporary internet files
by slim___shady / April 21, 2004 8:52 AM PDT

.

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Re:delete all temporary internet files
by Smittys2 / April 22, 2004 4:07 AM PDT

Thanks for your interest in trying to solve the problem.
Your solution was one of the first we tried. I've reloaded I.E., cleaned out all offending files, etc.etc.
There's quite a bit of chatter on the Internet about this problem and a lot of potential fixes but, so far nothing has worked.
As I mentioned, we've talked to MS with no success..
they are aware of the problem but apparently it's not a priority for them to fix it or provide any info. other then reload Windows... NOT!
If you hear of anything else please keep me in mind.

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Re:Re:delete all temporary internet files
by Mary / April 23, 2004 7:33 AM PDT

I'm on AOL and this problem has happened to AOL users or at least part of it where when you go to save a web graphic you only get the choice of BMP. Most of the time it's because somone plays around with the settings and changes something. It's easily fixed on AOL by going into settings, preferecnes, internet properties and under the graphics tab you have to make sure never compress graphics is ticked or the other choices won't show up.

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Re:Re:Re:delete all temporary internet files
by Mary / April 23, 2004 7:39 AM PDT

Sorry I meant when you don't have that setting right the only thing we get is the .art extension then when you tick it we get all other extensions to show up.

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