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Loss of Audio

by Megaherz / August 21, 2009 2:21 PM PDT

I have a Gateway NV-52 with a AMD Athlon 64x2 QL-64, 15.6" screen, 320GB drive, and 64 bit Vista, 4gb of RAM, and ATI HD 3200
Everything was fine until windows updated to the service pack 2 and i was unable to hear anything from the speakers and the audio jack was not recognized. it seems to be the only thing that was messed up. I also tried to install the audio driver but it did not work. i also tried to see if windows update would fix it but it did not.

Please help, Megaherz

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Call it in.
by R. Proffitt Forum moderator / August 21, 2009 10:22 PM PDT
In reply to: Loss of Audio

That's a fairly new system. Sadly, laptops and audio problems often end with a failed audio system (hardware) and a new motherboard. If it's a software issue the owner often has to reload the OS to the factory load.

There is also the owner/pilot error where I don't blame the owner since no one seems to give a great manual or web page about sound settings. Look at this picture from Media Player at

Notice the green checkbox? Where's yours?

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Mine Was...
by Megaherz / August 23, 2009 4:30 PM PDT
In reply to: Call it in.

it was only in the HDMI icon. It was the only icon that was there and the one for the headphone and speakers were missing.

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