Sony forum

General discussion

Losing sound on one channel

by jenjenerator / January 11, 2011 1:03 PM PST

Sony Bravia 32EX500. Over the last two days I've had a problem with the sound on just one of my channels (digital tv channel, no issues until this tv). All of the sound will be there, music, background noise etc, except for the voices. It's like the voice track is missing, very strange. Will last half a day and then be ok for a few days. I messed with the cc and that didn't make a difference. The "alternate audio" option isn't available. Anyone had this problem?

Discussion is locked
You are posting a reply to: Losing sound on one channel
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Losing sound on one channel
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
RE:Losing sound on one channel
by ve3cv / February 1, 2011 9:38 AM PST

I just experienced the same problem with my 9 month old Sony Bravia KDL-40EX500.S/N 1007771 Firmware version 1.506-SM1.001W00A.

Channel 40 (non digital in Canada)now has no sound. The same network signal from a different city on channel 45 is OK. I use (don't laugh) a deep fringe antenna, so no cable or satellite issues (or bills!) It has been that way for two days now and no problem notices from the network, so it is the TV. Channel 40 on an old CRT TV also works fine with sound. There are no settings on the HDTV that could possibly eliminate sound on only one channel. Also, the mute button will not show CC text, even though it is selected.

Anyone with fix suggestions?

Collapse -
Did you ever get your sound back on the one channel?
by Brshully / November 22, 2011 8:58 PM PST

I have the same issue with my Bravia KDL 40w5100 . Did you ever find a solution? I emailed Sony help desk and they said it wasnt the tv.
Switched cables and an odd thing my cable box is dead now. Wonder if it was a power surge??

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Samsung Galaxy S8's major makeover

This year's flagship phone gets a sexy new design and Bixby, a house-made digital assistant.