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Losing sound on certain stations

by psue3 / April 2, 2011 11:05 AM PDT

I get the picture on each channel, but at random and almost as a computer virus on a computer, I am loosing sound on channels- one by one and randomly each time I choose a channel. It started with one a few days ago, and each time I turn the TV on, I loose sound on another one. I have never owned a television that gave me any problems in the past or present, and this problem is very puzzling!
Model #LN19A450C1D

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I'm seeing that on
by R. Proffitt Forum moderator / April 2, 2011 11:07 AM PDT

OTA HD stations. Since one of my sets is not Samsung and it does it too, this seems to be the norm for free HD.
Bob

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Explain further
by psue3 / April 2, 2011 11:58 AM PDT
In reply to: I'm seeing that on

Bob, I have cable connection -

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Sorry.
by R. Proffitt Forum moderator / April 2, 2011 1:57 PM PDT
In reply to: Explain further

I didn't read that. Reply to your TOP post with that and the make, model of the Cable box along with the firmware in the HDTV and it's connection.

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Losing sound on certain stations
by Samsung_HD_Tech Samsung staff / April 4, 2011 5:28 AM PDT

psue3,

Have you tried resetting (unplugging) the cable box?

In many cases surrounding audio related issues, this usually helps fix the issue. In some cases, as rare as they may be, sometimes upgrading the firmware cable box may also be one route to explore. Typically, this can be done while the customers on the phone with the service company.

Keep me posted.

--HDTech

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Losing sound on certain stations
by psue3 / April 4, 2011 9:00 AM PDT

The television is not connected to a cable box - the television is attached to the wall outlet. There is nothing wrong with my other two television sets which are also connected to a wall outlet. I believe there is something wrong with the Samsung television in which I am more than disappointed. I am disabled and cannot take the television for repair - and am on below poverty income, so the thought of paying for repair makes me absolutely sick. I have NEVER owned a television that had a problem at all, much less would it occur to me that I would have a major problem with a new television (3 years old). Each time I turn the television on and change channel, I have lost sound on yet another channel. As I said in original post - I would compare what is happening to what I imagine would be a computer virus to a computer, although I have firewall and have never experienced a computer virus "first-hand". Please advise -

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Losing sound on certain stations
by Samsung_HD_Tech Samsung staff / April 5, 2011 7:47 AM PDT

psue3,

The best suggestion I have would be to contact the Samsung customer service center at 800-SAMSUNG. I don't have any troubleshooting available here for the symptom you're describing. It may be likely that it will be necessary for a technician to inspect your unit.

--HDTech

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