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losing my e-mail

by sipapu / October 30, 2004 5:49 AM PDT

OS is WIN XP. Using Outlook Express for mail. From time to time I find all my mail boxes have been emptied for no reason that I can discern. Very frustrating when one wants to reply to a previously received e-mail. Have tried to duplicate this problem every way I know how to but cannot do so. Have sent report to Microsoft over two weeks ago with no reply. Would this be some form of virus or worm? More important, how can I cure the problem?

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Re: losing my e-mail
by roddy32 / October 30, 2004 6:47 AM PDT
In reply to: losing my e-mail
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Re: losing my e-mail
by Cursorcowboy / October 31, 2004 12:07 AM PDT
In reply to: losing my e-mail
From time to time I find all my mail boxes have been emptied for no reason that I can discern.

a. If mail isn't showing from Outlook Express, are they still in the Store folder? See #4 below.

b. Are you positive the system has not been invaded. See this forum "link."

* * * *

1. The article [Q306098] states that when you attempt to use Outlook Express to send mail from a hyperlink, to send mail by using the "Send To" feature of another program, or to send mail by using the "New Message" feature in Internet Explorer, Outlook Express may not be used to send the message and can occur if:

a. Outlook Express is not registered as your default e-mail program

b. An entry for the default mail client is missing in the registry.

2. In addition, the article [Q821403] discusses and explains several symptoms and problems that you may experience when you right-click a file, point to Send To, and then click Mail Recipient.

3. Download and use patch, "#19 - Add Outlook Express as Default Client" from the Kellys-Korner site.

Section I: Reinstall - Repair

1. The article [Q318378] describes how to reinstall or repair IE and OE version 6 if you are having problems because of damaged files or missing registration information. After using this procedure, you must again reinstall any updates which were previously installed.

Note: By default, IE6 is preinstalled in all versions of XP and cannot be uninstalled. Since Microsoft made it possible for a lot of flexibility for computer manufacturers configuring desktop versions, users my find an option already exist in the Add/Remove Windows Components section of the Add/Remove Programs tool in Control Panel, but this option may or may not reinstall Internet Explorer.

2. IE6 Service Pack 1 (SP1) is included with Windows XP Service Pack 1 (SP1) when installed, [Q328548]. You're advised to read, OLEXP: An Overview of the Cumulative Update for Outlook Express 6.0 SP-1 (Q331923).

Section II: Backup - Import - Export

1. The article [Q313055] provides a step-by-step procedure to help you find OE mail, folders, and Address Book.

Note: Even though this article does not necessarilly discuss exporting OE mail, the same logic is little different than an import.

2. The article [Q316981] explains that when you import e-mail messages, the list of options may include only Microsoft Outlook Express version 4.0 and Outlook Express 6.0; Microsoft Outlook Express version 5 may not be listed and to simply select the Outlook Express 6.0 option to import Outlook Express 5 messages.

3. The article [Q313055] covers the step-by-by step procedure for how to Export and Import Identities. Be aware however that the article [Q329084] states that you switch identities after you install Windows XP Service Pack 1 (SP1). For example, if you click Switch Identity on the File menu, click the identity that you want to switch to and then click OK, the main identity is opened instead of the one that you want to switch to. To resolve this problem, install the Cumulative Update for Outlook Express 6.0 SP1.

4. The article [Q316841] states that when you use Outlook Express import e-mail messages from a Messaging Application Programming Interface (MAPI) client such as Microsoft Outlook, the file name of attachments in the original e-mail may be shortened to eight characters. For example, an attachment named "This is a file.doc" may be imported as "Thisisaf.doc."

Note: To change the default storage location of both the Mail and the News folders (please also review, "OLEXP: How to Change the Default Location of Mail and News Folders (Q175037)"):

a. Start Outlook Express.

b. On the Tools menu, click Options.

c. Click the Maintenance tab, and then click Store Folder.

d. Click Change, and then click the location where you want to store the Mail and the News folders.

e. Click OK four times.

f. On the File menu, click Exit.

g. Restart Outlook Express.

Section III - Your Server Has Unexpectedly Terminated the Connection

a. "Error Message: Your Server Has Unexpectedly Terminated the Connection (Q278637)."

b. "Your Server Has Unexpectedly Terminated the Connection" Error Message When You Send an SMTP-Based E-mail Message (Q816866).

c. "Server Has Unexpectedly Terminated the Connection" Error Message If You Start Outlook or Outlook Express (Q318660).

d. "You Cannot Send a Message with Graphic Attachments (Q254926)."

e. Also be aware of, "Virus Alert About the Blaster Worm and Its Variants (Q826955)." It's your system and whether you want it checked and clean is strictly up to you. IMO, don't procrastinate.

Section IV - Supplemental reading:

1. "OLEXP: Your Outlook Express Password Is Not Retained in Windows 2000 or XP (Q264672)."

2. "OLEXP: Error Message: Msimn.exe Has Generated Errors and Will Be Closed by Windows (Q258034)."

3. "OLEXP: Norton Antivirus Causes Outlook Express 6 to Stop Responding (Q309676)."

4. "OLEXP: Earlier E-Mail Messages Are Not Displayed on a Computer That Is Running Windows XP or Windows 2000 (Q312359)."

5. "OLEXP: Your Messages Disappear If the View Is Set to Show All Messages (Q314421)."

6. "Unable to Set Different E-Mail Programs for Different Users (Q315240)."

7. "OLEXP: How to Share the Store Folder Among Multiple Windows XP Users (Q317031)."

8. "OLEXP: Outlook Express E-Mail Messages Are Missing from the Inbox Folder (Q321505)."

9. "Cannot Open E-Mail Attachments in Outlook Express After You Install SP1 (Q329570)."

10. "OEBackup (by Majik)."
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