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Looks like the light is dawning re: tech support

by Angeline Booher / January 30, 2007 12:48 AM PST

I was looking around the 'net at different computer manufacturer's web sites and found this:

"Now offering 100% North American telephone support"

Angeline
Speakeasy Moderator
click here to email
semods4@yahoo.com

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bout time
by Mark5019 / January 30, 2007 1:40 AM PST

but will probolly get us based non english as main language so accents will still be hard to understand Happy

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Well, even the Queen's English
by John Robie / January 30, 2007 3:13 AM PST
In reply to: bout time

can be hard to catch as shown in the grade B type British movies, especially with youngsters speaking so fast. When it becomes that way I switch channels, even though the movie & plot may be good.
The higher type British actors do speak English very clear and understandable.

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i know
by Mark5019 / January 30, 2007 3:51 AM PST

but i bet will get the low payed version

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And this, from a guy whose spelling is...
by drpruner / February 1, 2007 2:43 AM PST
In reply to: bout time

Oh, never mind! Happy

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on phone
by Mark5019 / February 1, 2007 3:15 AM PST

spelling dont count

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(NT) You're absolutely right. Hope my joke didn't offend.
by drpruner / February 1, 2007 3:28 AM PST
In reply to: on phone
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Finnally getting a speller on Firefox and
by John Robie / February 1, 2007 6:52 AM PST

copying from a site helps grammar, but punctuation, especially putting a period somewhere after a word/sentence will probably never change with some.

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Glad to see you're getting a speller
by drpruner / February 2, 2007 12:48 AM PST

"finnally". Happy

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Yep, finnally done got one
by John Robie / February 2, 2007 1:14 AM PST

(dang it missed how to spell finnally in the subject) when I upgraded Firefox. Previously had one in IE, but rarely ever used IE.
Course' I still know when to use a period after a word or sentence, attempt to make some sort of sense in the wording structure, and when copying something from other means to give a link or attempt to properly paraphrase. Luckily for me I did progress somewhat beyond the 6th grade level in writing English. I still have a habit of long run-off sentences. Wink

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FF speller in the subject box
by jonah jones / February 2, 2007 1:33 AM PST

hi JR,

if you do want to spellcheck the subject line, type the text in the message body and then Copy-Paste


jonah


.,

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Thanks Jonah. That is
by John Robie / February 2, 2007 2:36 AM PST

similar to what I used to do for the message body in a draft post before I had a speller in FF:
Copy paste to 'Create Mail' in Outlook Express, without giving an address. Then click the "ABC Spelling" checker. Would then just correct the spelling back at the draft post or copy paste the total new with correct spelling. Much of the time I was in a hurry and didn't go to that trouble and just went on my instinct on spelling.

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A related tip: I try to make my subject line
by drpruner / February 2, 2007 2:51 AM PST

a good intro to my message. That usually makes it long, so I put the whole thing into the Message body section, then cut and paste to the subject line for fit and clarity. That also gives me a look at my subject line in context, which has saved me some embarrassment.

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Tks, another good tip.
by John Robie / February 2, 2007 3:05 AM PST

You know, talking about the subject title kinda reminds me of that guy way back some time ago in the Feedback forum, suggesting that the CNet forums do away with the "Subject title". Happy

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these problems would not exist with
by WOODS-HICK / February 2, 2007 4:07 AM PST

google toolbar ext for firefox. it does the subject line, the body, highlights key words in a search when you are looking at hundreds of words in a text, you can search the web, it doesn't take up much room, you can hide it if you want and deploy from the 'view' tab. spellcheck remains always in the default navigation bar. you pick the options you want. it's free. I have it on IE and firefox and have never regretted it.

http://www.google.com/tools/firefox/

it does not hurt, honest, you can always uninstall it.

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(NT) Thanks.
by John Robie / February 2, 2007 7:43 AM PST
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Re: Subject title.
by John Robie / February 2, 2007 2:10 PM PST
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On the serious side of this sub-thread,
by drpruner / February 2, 2007 2:47 AM PST

the important thing is communication. Very bad spelling and grammar can interfere, otherwise tact says to let it go. (Unless it's mark, of course. Happy )

BTW I'm taking a tech writing class in college where we're discussing these things. School computers have Word 2003, which has a grammar checker that's better than the ones I remember. Probably worth using, except on Cnet, where the Word puncuation codes get misread by the s/w! In that case the FF spellcheck is a good addition.

Also, a "long sentence" is run-ON, dummy!! Happy

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Yep, proper term
by John Robie / February 2, 2007 2:59 AM PST

is "run-on" in most cases, but sometimes mine can 'run-off'. Wink

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i agree
by Mark5019 / February 2, 2007 8:00 AM PST

per se but bad spelling on phone with a tech kinda hard to see eh


but go ahead and spell it corectly on the phone im sure that will hep eh!

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Finally got one?
by taboma / February 2, 2007 2:40 PM PST

John, What I do is to copy and paste into a new word doc. Check the spelling, etc and than copy from word back into the text message.

I use a few browsers that have spell check built-in.
It seems to me that no matter what spell check you have, there is nothing better than Microsoft Word.

I hate that little guy offering his help. Irritating to me.
Get the heck out out of here, I yell, you little twirp!
The little guy has a puzzeled look on his face as I hit his button to delete him. Try my choice and see if it works for you.

-Kevin

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I'm ok now with having a spell checker
by John Robie / February 2, 2007 3:31 PM PST
In reply to: Finally got one?

to use with Firefox. Thanks anyway Kevin.
My 5 yr old PC desktop had the hard drive so full that I had to add an external 80GB last year. It is now getting full with high tech games that eat up the gigs.
Happy

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Actually, it's my son who drove me crazy.
by drpruner / March 13, 2007 6:56 AM PDT

He would misspell while copying material! Now he's 22 and married, so that's his wife's problem. Happy

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you know me
by Mark5019 / February 1, 2007 8:14 AM PST

thick skin, and yes my spelling is bad Happy

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get a google tool bar for spell check
by WOODS-HICK / February 1, 2007 8:42 AM PST

ewe hav to geet to kindz on for EI end nother four fyrefoxe.


see I spell checked this sentence. 'viva la differance'. course you still have to proof/preview. it can't tell if you want: to, too or two.

really no excuse not to use it, then you can fire your code-talker. simple, free, and it is a good tool. I like it better than the one included in firefox.

http://www.google.com/tools/firefox/

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Mexico is in North America..
by EdH / January 30, 2007 5:32 AM PST

and they need the jobs.

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(NT) Ahem...cough....ahem...cough....dang, can't type right now.
by John Robie / January 30, 2007 5:54 AM PST
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So is Canada, eh?
by Josh K / January 30, 2007 6:35 AM PST

I love it when I get someone clearly in India on the phone, and he answers with "Hello, my name is Skip, how can I help you?" LOL, like that is really his name. Interestingly you can also often tell when an e-mail request is being answered from India. Someone in the US needs to work with them on their stock phrases.

Luckily (for me) Google has nearly eliminated the need to use phone support at all.

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What's really scary.
by Cindi Haynes / January 30, 2007 8:57 AM PST
In reply to: So is Canada, eh?

A whole lot of medical transcription is outsourced to India. These are your private health records, folks! Records that no one in the USA can get without your written permission, but goes right from the doc's mouth to India. The quality is deplorable, as well, but they sure do it cheaply! Cheaply enough that companies can pay them, and a US-based editor, and still make buckets of cash.

Obviously, this outsourcing hurts me and those in my profession. I just wonder why anyone would think sending private medical information and other associated information to India (or anywhere else outside the USA) is a good idea, anyway?

Cindi

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(NT) Ugh! Yeah, scary, didn't know that.
by John Robie / January 30, 2007 9:13 AM PST
In reply to: What's really scary.
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Never knew that either
by taboma / February 4, 2007 11:37 AM PST

AT&T outsourcers to Bombay,India. Also AOL outsourcers to India
John, Try tech support some day on AOL. Or, call AT&T for a review of your account.
After a few dozen calls you will do the same as I did over a year ago. Drop AOL. Forget AT&T. Just awful.
These companies are saving money outsourcing to India.
They have also lost my business. Wonder how many others have dropped AOL or AT&T because of outsourcing?

-Kevin

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