Looking for CNet reviews of Tech support

I'm looking for any reviews on Cnet for best technical support - for laptops or desktops. I thought the web site would have some, but I can' find it. Does anyone know where I should find these?

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Clarification Request
Good question.

The problem as I see it is that you get what you pay for. Microsoft is actually pretty good if you pay for the support. And for the most part, hardware support is pretty good from the makers.

But here's a big issue. I see companies with a haphazard collection of gear and on/off again IT staff.

The result is something no one can support.

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Are you looking for this to buy a computer?

I thinking if your buying a computer you should look at what is the best made computer and the support. Ultimately as an owner you don't want to ever use support because you don't want your system to break. Plus if a company is rated high with technical support is a general rating and you could get a support rep that having a bad day. Even the best companies for technical support have some bad some bad moments.

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