Networking & Wireless forum

Question

Long wait for internet connection

by Bocgirl / June 11, 2012 4:17 AM PDT

My desktop computer (3 years old) takes roughly 6-7 minutes before I get internet connection. This just started out of the blue. Normally I would have internet before my desktop even finished loading. I changed out the wireless router and modem, all to no avail. Someone told me it could be a virus, although I've scanned with McAfee and Malwarebytes and it's found nothing. Someone else told me I may have a bad ethernet card. Can anyone tell me what I should try next. Much thanks in advance.

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Clarification Request
Given such slim details.
by R. Proffitt Forum moderator / June 11, 2012 4:22 AM PDT

You may have to reload the OS to see if there is a hardware issue. The details are so slim that I can't offer any advice other than reload.
Bob

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Long wait for internet connection
by Bocgirl / June 11, 2012 7:14 AM PDT

Hi Bob,

Thanks for your reply and sorry about the limited info. It's a Dell Desktop i537. It came with Windows Vista. I don't know the rest of the specs on it. The computer came with Vista and I didn't get a Windows Vista Disc with it so I don't think I'd be able to reload the OS.

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Dell provides ways to create restore media
by R. Proffitt Forum moderator / June 11, 2012 7:19 AM PDT

As well as a hard drive restore method.

Given so little I can't offer much yet. Dell often came with Norton or other antivirus apps that shut down the internet when they expired or even on boot up till all the protection was ready.

The lack of details hamper any specific advice but now we know that it's a dell you should take dell's instructions on creating those restore DVDs before you lose that capability.
Bob

All Answers

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Answer
A thought out of the blue.
by R. Proffitt Forum moderator / June 11, 2012 7:27 AM PDT

Sorry but I'm working with so few details that I thought I'd toss out a recent fix. One owner had a few big hard drives on USB and while we're not sure why, unplugging the drives speed up the startup and cured a similar issue.

It's a shame the details are missing but I know most folk want to keep all that private.
Bob

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Thank you R. Proffitt
by Bocgirl / June 15, 2012 7:27 AM PDT

I'll try and get more information on my computer posted (should have done that to begin with) but I was at work when I posted. I've received some very helpful information though, thank you kindly.

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Answer
Wireless Internet forum: Long wait for internet connection
by Dell_Sandeep_S / June 13, 2012 10:13 AM PDT

Hi Bocgirl,
In Reply to: Wireless Internet forum: Long wait for internet connection

My name is Sandeep, I work for Dell SMaC Team. I just went through your query and I would like to share few steps which you could try. This is nothing to do with Ethernet card if it is getting connected to internet on the later stage.
Firstly, I would like to let you know that there might be two things which could cause this issue.

1. Try to update the drivers. (Note: we need to know if it is Windows Vista 32bit or 64bit OS with the network adaptor name)
2. Or may be with the McAfee antivirus protection.

If the drivers have been updated and still facing the issue then I would suggest you to uninstall the McAfee and restart the system, check whether it gets connected with the internet; you can reinstall the McAfee and check again.
Check out the difference.

NOTE: BEFORE YOU UNINSTALL THE MCAFEE, DO SIGN IN TO THE MCAFEE ACCOUNT AND DOWNLOAD THE SUBCRIBTION WITH THE LICENSE KEY ON THE DESKTOP SCREEN. Without downloading the copy of McAfee do not uninstall.

If this works out then it might be a problem with the settings on McAfee which may cause the internet to get connected slowly

Regards,
Dell - Sandeep S
Dell | Social Media & Community

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Wow Sandeep
by Bocgirl / June 15, 2012 7:25 AM PDT

Thanks! I'll give it a try. Thanks so very much!

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Long wait for internet connection
by Bocgirl / June 17, 2012 12:04 AM PDT

Hey Sandeep,

My Dell is a i537-3492, Vista, 64 bit with McAfee. Pardon my ignorance. But can you please tell me how I update my drivers?

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Wireless Internet forum: Long wait for internet connection
by Dell_Sandeep_S / June 17, 2012 3:06 PM PDT

Hi Bocgirl,
In Reply to: Wireless Internet forum: Long wait for internet connection

To update the drivers, we need to know which network adapter is been used in your computer.
Click on start :- in start search type "Device Manager" click on Device Manager :- Click on Network Adapters :- find the name mentioned under network adapter and then search for the same on the link below.

http://www.dell.com/support/drivers/us/en/19

you need to click on the drop down options to select Windows Vista - 64 bit :- click on "Network" and select the Adapter.

If you're not able find the network adaptor then, request you to email me the "SERVICE TAG and the EXPRESS SERVICE CODE" to my email id: s_srinivasamurthy@dell.com

Regards,
Dell - Sandeep S
Dell | Social Media & Community

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Long wait for internet connection
by Bocgirl / June 21, 2012 5:49 AM PDT

Okay. I'll give it a shot and let you know if it works. Thanks so much!

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Answer
os
by Sidearm357 / June 27, 2012 12:38 PM PDT

yeah i would try reinstalling windows for sure if all conventioanl methods have failed imho

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