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General discussion

Logitech wireless keyboard and mouse

Oct 9, 2009 2:36AM PDT

My daughter had a Gateway computer with the logitech cordless internet pro keyboard and mouse installed. We got a new computer and gave her our old Dell dimensions xp computer. I tried to install the logitech but a pop up comes up stating that The Software
> You Are Installing For This Hardware Has Not Passed Windows Testing To
> Verify Its Compatibility. So I go to put the old Dell keyboard and mouse on it, the same thing comes up. I even tried to connect the new Dell keyboard and mouse on it, and it won't except it. I have contacted Dell and they the logitech is not compatible, but no reason why the Dell is not working. Then they give me some troubleshooting steps that all involve using keyboard and or mouse, which will not work. I am frustrated and my daughter is frustrated. Please help. Thanks in advance

Discussion is locked

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Logitech wireless keyboard and mouse
Oct 9, 2009 3:23AM PDT

1. Did you remember to install the USB "wireless receiver" on your daughters "new" ccomputer?
2. Did you do a reboot of the Dell, so the XP-OS could run a "Plug-&-Play" to locate and install the new hardware?
3. It may be necessary to download/install new driver(s) from the Logitech website.

One thing you should be aware of. Cordless keyboards "broadcast" each key stroke that is typed. It may be possible for near-by "hackers" to pick up what was typed and use that information for criminal purposes such as banking and credit card fraud.

Would strongly recommend you use a wired keyboard. A cordless mouse is OK to use.

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RE:
Oct 9, 2009 4:17AM PDT

1.yes, I did
2. yes
3. no software is needed to install, but it did come with a cd. Tried with and without cd. Still will not do anything.

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Next.....
Oct 9, 2009 5:29AM PDT

There is a possibly that the USB connector you use on the Dell may be defective. If available, plug he keyboard's "Wireless Receiver" into another USB slot.

Now:
1. Go into XP's control panel (Start/Settings/Control Panel), click on "Add/Remove Programs", and delete the Logitec program(s) you installed from the CD.
2. Next, go into XP's "Add/Remove Hardware" and if you see the Logistic keyboard or Mouse listed, remove them.
3. Shut down the computer completely for 30-60 seconds. (Some data can be retained in the memory with just a quick reboot.)
4. Restart computer.
5. After computer loads XP, do you see any screen announcement that Plug & Play has been activated or has "found new hardware"
6. Check if keyboard or mouse is working, (May initially take a few seconds to see any responce on first attempt.)
6. If keyboard/mouse still inoperative, install Logitec drivers by running the CD which came in the keyboard/mouse package.
7. When CD has fully completed its installation, restart computer.
8, Check if keyboard/mouse work.

If you still have problems, take one of your little "Flash Drive" sticks (If you don't have one, borrow one from a friend) and plug it into the SAME USB port, which you used for the "Wireless Receiver" gadget. Open flash drive window. Can you see anything? If not, try ALL the USB slots. If you don't see anything, there is the likehood the USB chip is defective.

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Re:
Oct 9, 2009 8:05AM PDT

Thank you.. I understand what you are saying. But I can not use the keyboard or mouse. The dell will not recognize it, so I can not click on anything to get it to do anything.

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Re:
Oct 9, 2009 11:26AM PDT

If I understand you correctly, the original Dell's wired keyboard and wired Mouse do not work now on the Dell, although they did earlier.

First, if while a computer is running, disconnecting either the keyboard or mouse will normally render them inoperative even if you immediately plug them back into that computer. The computer should be turned OFF when any accessory is added or removed. (One exception would be a USB type "FlashDrive", which can be closed, then removed without shutting down the computer.)

Have you tried connecting this non-operating keyboard and mouse to the new computer, to another computer, to see if they will work on that machine?

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Re:
Oct 15, 2009 3:31AM PDT

I have hooked the logitech to 2 other computers and it will work. I tired hooking my son's keyboard and mouse up to the gateway and it won't work. Which leaves me to believe that is is the computer. How can I fix it? Any help is appreciated...

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RE: Re
Oct 15, 2009 1:40PM PDT

damom111-

From your dsscription, I believe one of 3 things is causing the problem.

(1) A loose connector. Many computers with multiple USB ports use a cable & connector which connects all USB ports and plugs into a socket next to the USB chipset.Unplug the computer from the main power source. Let it sit for 10-15 minutes (to allow some of the larger capacitors to drain off their high voltage). Then remove the computer cover and check that ALL plugs are properly seated. (This might also be a good time to vaccuum any dirt/dust from inside the unit, or to gently blow out the dust with one of those canned air units. Pay particular attention to any dust/dirt on the blades of the cooling fans.)

(2) Your OS (Operating System) original USB driver (a small piece of software) was replaced or damaged when you first installed the software from that CD you said came with the wireless keyboard. Not knowing what your OS is (Win98/98SE/ME/XP, etc.) you will need to reinstall the USB driver, using either the original backup disk which came with the computer, or do a google and ask for the name of the USB driver your particular OS uses. then either d/l it from Microsoft or one of the many websites which offer these drivers for free.

(3) There is also a remote possibility, when some item was plugged into one of the USB ports, that port was accidently damaged, causing a short circuit which burned out one of the USB chipset components. In that case, you'll need to buy a USB card to plug-in an empty motherboard slot. They're not very expensive and come with from 1 to 4 USB connectors per card. (Last time I saw one, roughly a year ago, they were in the $20-$25 range.)

Good hunting. Let us know how you make out.

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Start again...
Oct 15, 2009 8:45AM PDT

Return the original kybd. and mouse to the system. On another system, google for a bootable live version of Ubuntu .ISO file. Find it and burn the image file to make a bootable CD. Install in drive and boot system, once done, do the kybd. and mouse work. If not, you have a h/w issue. I suggest you at least check the bios and verify that USB status is active for the ports then exit out. Also, at this point does the kybd. work at all? If OK, and the system still doesn't active the kybd. and mouse, then you a problem with new system, use the warranty. If it does in the bios and under Ubuntu, then I suggest you check the system itself. For whatever reason, the USB ports got hosed. You last resort is to reload the OS. In the Dell support access what it takes to reload the OS, either from the recovery/restore disks or the hidden partition of the HD itself. If you have access to the recovery/restore CDs, locate the USB portion and reload them, they maybe a separate file or pgm. to do this, verify. You gave no mention what Dell model# you have so the info is generic. Try all that, come back with results.

tada -----Willy Happy

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Re;
Oct 18, 2009 11:58PM PDT

What will the file do for the system? It is a dell deminsion 2400..