Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Logitech G933 Unpairing, microphone not working anymore.

Mar 25, 2017 12:13PM PDT

Hello, so since 1 week my G933's microphone isn't working anymore and my headset is unpairing (but working) from the software and I can't use the profiles I made. I would like to know why my microphone isn't working and how I could pair my headset to the software again. ( I tried the pairing thing they ask you to do on their website but it didn't change anything -_- ). For the microphone, I've enabled the ''listen this device'' in the windows settings and when I pull it up or down, I can see it detects some activity but when it's pulled down, it doesnt' detect my voice at all. I've disabled the ''Automatic noise removal'' or something like that in the logitech software and it didn't fix anything at all.. I uninstalled skype preview, still nothing. I'm really tired of this x)

Thanks in advance,
GreaK.

Discussion is locked

- Collapse -
Answer
At 1 week. Here it's back to the store for a good one.
Mar 25, 2017 12:18PM PDT

If support fails, then return for some working model.

- Collapse -
I bought it on amazon 1 year ago
Mar 25, 2017 1:01PM PDT

I have a 2 years warranty but I don't really feel like returning it to amazon (if I even should send it back to amazon though)

- Collapse -
Even better.
Mar 25, 2017 1:09PM PDT

I've used amazon for returns and it works.

- Collapse -
But is there a fix ?
Mar 25, 2017 1:44PM PDT

Yeah I know but I don't really want to return it... Isn't there any fix to pair it at leastr ?

- Collapse -
My research seems to note
Mar 25, 2017 2:14PM PDT

It's a failing device. These things are rarely repaired. (not to be confused with pairing.)

For pairing, check the product manual.

- Collapse -
Looks like I can't even return it lol...
Mar 25, 2017 2:33PM PDT

Well it looks like I can't even return it, when I go to the ''return an item'' the max. it can go is orders from 2016.. I just bought a 200$ keyboard, I got no money for a new headset lol x) Anyways.. I guess there's no fix with logitech, either it works, either it just dies..

- Collapse -
the best you can do...
Mar 25, 2017 2:29PM PDT

.....is to reload the audio drivers for your motherboard, search on manufacturer's site.