Google "windows 7 corrupt profile" but to get around it we need a spare admin account or we may be forced to start fresh.
Also, if you run the startup repair you have to share if that works.
Finally, there are more advanced repairs but how well versed with Windows are you and do you have backups of what you can't lose along with reinstall media?
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?