Samsung should have the steps at the ready. Since it can vary by phone, follow their instructions.
At least you don't lose the phone and know why we backup.
I've a Samsung Galaxy S2 which has locked me out possibly after a Kies update. At least it was only after connecting to Kies on Friday last & doing an update it said was available that the problem started. When I put in my pin code it kept saying Try again as if it was wrong. After multiple attempts I started second guessing myself as to whether I was putting in the wrong numbers, but have used the code for the past 4 months quite happily & even after trying other possible ones I've still not managed to gain access.
I can thankfully access it through AIrDroid for sending/receiving messages, BUT can't make any changes such as uninstalling the security program without access to the phone itself, so not much use really.
I've contacted Samsung just to see if they've any possible solutions, but wanted to speed things up by asking the question here. I know nobody can give answers to bypass the login for security purposes but is it likely Samsung might be able to help if they can ascertain ownership etc or am I just wasting time & would be wiser to just reset it anyway? I've at least been able to pull off contact numbers and the most important messages just in case that's my only option.
Finally if the reset option is the only one - could someone possibly provide me an easy walkthrough?
Appreciate any input/help etc, as I'm disabled & don't like to not be able to use the phone properly, in case of illness etc.