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General discussion

Locked out of my external hard drive

Feb 25, 2011 12:08AM PST

I went into my MacBook Pro this morning and found that I cannot get into the external drive that contains my working files. It has a small lock on it, and when I go to Get Info, it tells me that every account ("me", "admin" and "everyone") has "Custom" permissions to get into the drive, and won't allow me to alter those permissions from the Get Info dialog window.

Next, I went to reboot my system to see if that would help, but all I got was the Apple symbol on startup and a spinning wheel below it. After waiting about 15 minutes I reached for my trusty bootable backup disk and fired up the system again. I'm currently running from my bootable backup ... slowly ... but it's two months old and I'd prefer not to clone it to my internal hard drive if I don't have to do it.

I may have done all this myself, but I don't know what I did if I did. What can I do to unlock my external drive and gain access to all my working files again? And if there's some kind of boneheaded move that I made, can you suggest what it was so I don't make the same mistake again? Any help would be greatly appreciated.

Discussion is locked

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Sounds like that internal drive
Feb 25, 2011 1:22AM PST

has problems.

Boot from the Os X installation disk and run Disk Utility on it

P

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Thanks for your reply
Feb 25, 2011 6:12AM PST

I did as you suggested ... disk utility got me back into my hard drive (scrambled disk permissions). So that got me partway back. I backed up my internal hard dist through SuperDuper, so I'm at least current on that count.

But I'm still locked out of my external drive. Any suggestions you can offer to get that back for me?

Thanks again for your help ...

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(NT) Thinking
Feb 25, 2011 7:50AM PST
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Same problem
Jul 19, 2011 4:50AM PDT

Did you ever get it resolved? How? We've had access to the drive and have been using Time Machine -- which I think is buggy, quite honestly. Maybe the drive got reformatted somehow? Thanks in advance for your reply,

Mark Conachan, Charlotte NC