I ususually see this if the installation instructions are not followed. The makers are very inconsistant, but do read the install notes.
When ever I go to install a printer or most other devices, it asks for a disk, then it almost always puts up a note which says, " the specified location does not contain information about your hard ware." I run this from control panel, insall new programs.
I am trying to install software?????
This is a new HP 2.60 with all the power needed.