Computer Help forum

General discussion

Loaded service pack 1 and all hell broke lose, HELP!

by nealylady / March 21, 2011 7:18 AM PDT

I had a message for months that I had an update, I had tried several things to load it. I have windows 7 64bit, HP Notebook. I got the SP 1 update done, around the same when I would try to listen to my music it started prompting me with windows media, and other programs I had never used to open certian things?? also found that Adobe Flash was no longer in my programs?? And when tried to down load that I keep getting an error message?? So at this time things have really gotten crazy, the BLUE SCREEN ERROR appeared!!! another odd thing I found after restarting my PC I no longer have an Internet Explorer icon on my desktop??? I have had this Notebook for a few years and have had no problems with it, I had to do a restore recovery this morning to get on?? its operating ??ok?? now but I am terrified whats next, I have read about the Blue Screen of death! Where should I start to find out where to go next. All this started with the install of the SP 1 ,, I guess. Please any instruction as to where to start would be greatly appreciated , Thanx LL

Discussion is locked
You are posting a reply to: Loaded service pack 1 and all hell broke lose, HELP!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Loaded service pack 1 and all hell broke lose, HELP!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Hard to understand some of that
by Chimlim / March 21, 2011 7:34 AM PDT

You installed SP1, and now your PC is going crazy? If SP1 is the culprit, why not restore to a point before SP1 was installed? If you continue to have issues after the restore, then you know SP1 is not to blame.

Collapse -
My restore -
by nealylady / March 21, 2011 8:09 AM PDT

I either dont have one or its not showing me a point before the installation?? Sorry hard to understand my rant,, and Im also not very up to date on all this , Im a Nurse and not from the PC generation. I was offered a list of restore dates and none of them were before the install of SP 1, and Ill add this, the restore date done and now I find that Adobe Flash is still there at that point?? Im still looking into all this and will probably get into areas I have no biz being Happy . Thank you for your reply-

Collapse -
See if you can remove SP1
by Chimlim / March 22, 2011 12:24 AM PDT
In reply to: My restore -

Go to Control Panel and find Windows Updates , click Installed Updates

Locate Service Pack 1 and try to uninstall it. If this does not work try downloading REVO uninstaller, and uninstall SP1.

After SP1 has been uninstalled, reboot and see if your issues persist.

Also, you said there are no restore points prior to SP1 installed, how long ago was it installed?

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!