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Loaded service pack 1 and all hell broke lose, HELP!

by nealylady / March 21, 2011 7:18 AM PDT

I had a message for months that I had an update, I had tried several things to load it. I have windows 7 64bit, HP Notebook. I got the SP 1 update done, around the same when I would try to listen to my music it started prompting me with windows media, and other programs I had never used to open certian things?? also found that Adobe Flash was no longer in my programs?? And when tried to down load that I keep getting an error message?? So at this time things have really gotten crazy, the BLUE SCREEN ERROR appeared!!! another odd thing I found after restarting my PC I no longer have an Internet Explorer icon on my desktop??? I have had this Notebook for a few years and have had no problems with it, I had to do a restore recovery this morning to get on?? its operating ??ok?? now but I am terrified whats next, I have read about the Blue Screen of death! Where should I start to find out where to go next. All this started with the install of the SP 1 ,, I guess. Please any instruction as to where to start would be greatly appreciated , Thanx LL

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Hard to understand some of that
by Chimlim / March 21, 2011 7:34 AM PDT

You installed SP1, and now your PC is going crazy? If SP1 is the culprit, why not restore to a point before SP1 was installed? If you continue to have issues after the restore, then you know SP1 is not to blame.

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My restore -
by nealylady / March 21, 2011 8:09 AM PDT

I either dont have one or its not showing me a point before the installation?? Sorry hard to understand my rant,, and Im also not very up to date on all this , Im a Nurse and not from the PC generation. I was offered a list of restore dates and none of them were before the install of SP 1, and Ill add this, the restore date done and now I find that Adobe Flash is still there at that point?? Im still looking into all this and will probably get into areas I have no biz being Happy . Thank you for your reply-

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See if you can remove SP1
by Chimlim / March 22, 2011 12:24 AM PDT
In reply to: My restore -

Go to Control Panel and find Windows Updates , click Installed Updates

Locate Service Pack 1 and try to uninstall it. If this does not work try downloading REVO uninstaller, and uninstall SP1.

After SP1 has been uninstalled, reboot and see if your issues persist.

Also, you said there are no restore points prior to SP1 installed, how long ago was it installed?

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