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Loaded old XP over new

by mobilest / November 14, 2010 8:12 AM PST

My computer is a Dell Dimension 4600 8vnkr41 that is isolated from the peripherals including online service. I have two extremely important documents, our photos and music that I want to save. Several sources, including the Dell Solution Team, say that I need to start 'anew' with an new hard drive and make my old one a slave, which I am okay with; I just need a second expert source to advise me on the best way to proceed since I severed relations with Dell after they lied to me and strung me along for three months. I bought a WD Black Caviar which is simple to install, it's the setup of the drives and loading that can ruin everything. Thanks in advance.

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My question is simple.
by R. Proffitt Forum moderator / November 14, 2010 8:42 AM PST
In reply to: Loaded old XP over new

Since I can boot an UBUNTU CD without installing UBUNTU can copy my files out before all this, why wouldn't I do that since I don't have to learn Linux or install it?

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While Bob raises a good point
by Jimmy Greystone / November 14, 2010 9:06 AM PST
In reply to: Loaded old XP over new

While Bob raises a good point, there's no need to make this terribly complicated. You already have a new drive, so first thing to do is just remove the drive currently in the system, and put the new drive in its place. Then install an OS, after which you can worry about connecting the old drive. That way, you've already got the OS install bit out of the way, so worst case scenario the system tries to boot from the old drive and you shut everything down and rejigger the cables a bit. No worries about accidentally overwriting anything.

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Back up
by PKsteven / November 14, 2010 11:22 AM PST
In reply to: Loaded old XP over new

I did read this post a few times and I am still a bit confused on what exactly is happening with the computer.

Does the Dell run? Did Dell tell you to set it up as slave because of a bad drive to recover the files? So is there a specific reason you are installing or just to get a larger drive?

If the PC boots up at all, there may not be need for any of this except to plug in a Flash device or DVD\CD to back up information.

I just question the reason why Dell told you to start anew and I get amazed what Dell support has told some people.

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by Jimmy Greystone / November 14, 2010 11:54 AM PST
In reply to: Back up

Why? Tech support to pretty much every company is about their lowest priority. The support reps usually get maybe a couple hours of training, if they're lucky, then given a sort of choose your own adventure style script to follow with a mandate to keep call times as low as possible.

The competent among them usually burn out pretty quickly because the goal isn't really to help people, it's to get them off the phone as fast as possible.

Apple's support reps are marginally better than the average, but the bar is set so incredibly low by the rest, that's not exactly saying much. Even on the service provider side of things, sometimes you run into a person who really knows what they're talking about, is extremely helpful and efficient, other times you get someone who types at a blistering 2 characters a minute and gets confused by pretty routine things.

I wouldn't be at all surprised if some phone support rep told the person to toss their computer out the window. What's worse, is there are plenty of people who'd do it. But Dell, HP, Sony, Acer, you name an OEM, I'll give you the name of a company with crap phone support.

I do agree it's probably not necessary to install a new drive, but it's a learning experience. In more ways than one.

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